Cloud Support Administrator

🕒 Maio 14

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Atmosera

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🔒 Cibersegurança

Cloud Computing • SaaS • Cybersecurity

A Atmosera é uma provedora líder de serviços de transformação especializada em soluções Microsoft Azure. Eles capacitam organizações a adotar, proteger e otimizar seus ambientes Azure, oferecendo serviços gerenciados, segurança na nuvem e treinamento técnico. Com foco em tecnologia moderna e expertise humana, a Atmosera oferece serviços em migração para Azure, desenvolvimento de aplicativos, DevOps, modernização de dados e segurança. Eles foram reconhecidos por sua excelência com o nível mais alto de Certificação Microsoft, garantindo serviço de alta qualidade e satisfação do cliente.

Descrição

• Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing. • A minimum of 3 years in Azure Cloud support experience • Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. • Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes. • Delivering exceptional client service delivery throughout the service lifecycle • Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera’s management stack). Perform quality assurance checks on migrated and greenfield environments. • Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices. • Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware). • Participate in an on-call rotation for escalated support to meet SLAs. • Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments.

🎯 Requisitos

• Bachelor's degree in a technical field or equivalent experience. • 3+ years of experience in support administration, specifically with Azure Cloud • Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices. • Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing). • Backup & Recovery: Demonstrated ability to optimize Commvault performance and troubleshoot complex issues • Hypervisors (Hyper-V, VMware). • ITIL best practices for incident and problem management. • Excellent written and verbal communication skills with the ability to present technical information to clients. • Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation. • Ability to work independently and as part of a team • Microsoft Azure Admin (AZ 104) - Must obtain within 90 days of employment or subject to termination • Ability to pass US Public Trust background check.

🏖️ Benefícios

• 100% Employer-Paid Health, Vision, and Dental Insurance for employees • Company-Paid Life, AD&D, Short and Long-Term Disability Insurance • Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off • 11 Paid Holidays • Community Service Leave • Employee Recognition and Reward Program