Tier 1 Technical Support Representative

🕒 Maio 6

🧀 Wisconsin – Remoto

🧀 Wisconsin – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

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Aureon

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1988

📡 Telecomunicações

🏢 Corporativo

🔒 Cibersegurança

Telecommunications • Enterprise • Cybersecurity

A Aureon é uma empresa de telecomunicações e serviços de TI com sede no Meio-Oeste dos Estados Unidos, que oferece conectividade de rede de fibra, acesso dedicado à internet, comunicações unificadas, transporte de operadoras e atacado e serviços de data center, juntamente com serviços gerenciados de TI, segurança (firewall gerenciado, infosec), backup e recuperação de desastres, Cloud WAN e consultoria. A empresa apoia negócios com infraestrutura, central de atendimento e suporte técnico, serviços de ISP virtual e liderança de programas e talentos sob demanda, atendendo a indústrias como bancária, educação, governo, saúde, varejo e organizações sem fins lucrativos.

Descrição

• Inbound Telephone Support – perform telephone support as scheduled • E-mail & Chat Support – perform as scheduled • Skill improvement – continually strive to improve cognitive and customer service skills • Attend all training classes and complete any exercises assigned • Assist and educate customers with inquiries related to both software and hardware • Focus on quality and customer satisfaction • Clear and thorough documentation of customer interactions required • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP, Account management, Upgrades, Online orders and Industry events • Willing to fiercely advocate on behalf of and represent the Voice of the Customer • Research and prepare detailed escalations to second level support • Review, manage and follow up on open issues as needed • Project work that includes long and short-term initiatives

🎯 Requisitos

• Excellent interpersonal skills to establish and maintain effective relationships • Excellent written and oral communication skills, including strong listening skills • Intermediate to advanced computer skills with emphasis on Internet knowledge • 1-2 years experience troubleshooting hardware and/or software • Experience working in a customer Support Center • Experience working with Mobile Communications • Experience working with Transportation Accounting or accounts receivable experience is a huge plus • Must exhibit dependability, adaptability and flexibility • Ability to diagnose and troubleshoot issues • Basic math skills • Creative thinking and reasoning ability

🏖️ Benefícios

• 100% remote working employment model • Shift differential pay applied to evening and weekend shifts • Comprehensive training on hardware and software applications for qualified applicants • Health, Dental, Vision, and Life Insurance Plans • 401K • PTO