Operations Innovation Strategist

Vaga não está no LinkedIn

🔥 15 horas atrás

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 19%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Avantpage Translations

Avantpage Translations

11 - 50 funcionários

Fundada em 1998

🏥 Saúde

🏛️ Governo

📚 Educação

Translation • Healthcare • Government • Education

Avantpage Translations é uma empresa especializada em um espectro completo de serviços de tradução para ajudar clientes a atender às necessidades específicas de imigrantes e outras populações com proficiência limitada em inglês (LEP). Eles oferecem serviços de tradução em mais de 150 idiomas, abrangendo uma ampla gama de setores, como saúde, governo, eleições, educação e recursos humanos. Seus serviços incluem tradução, localização, interpretação e garantia de conformidade com a ADA e a HIPAA. A Avantpage combina tecnologia de ponta para ampliar a eficiência, a precisão e a pontualidade de seus serviços, com o objetivo de aproximar comunidades e melhorar vidas por meio da linguagem, do entendimento e da compaixão.

Descrição

• Serve as the operational voice in discovery, framing, and mock-up reviews • Pressure-test product concepts against workflow capacity, staffing, and turnaround realities • Validate workflow feasibility, SLA constraints, and cross-team dependencies • Maintain an operational constraints log • Translate operational concerns into structured written feedback • Identify, prioritize, and lead internal process optimizations • Map current-state workflows and define improved future-state processes • Build automations, templates, and tooling • Standardize repeatable processes with operations subject-matter experts • Measure optimization impact, including cycle time, error rates, cost per job, and capacity freed • Own transition of launched products into standing operations • Ensure documented workflows, ownership, staffing, and SLAs before products go live • Develop operational playbooks, runbooks, and training materials • Establish operational metrics and monitoring for launched products • Feed early performance signals into product refinement • Connect Innovation and delivery teams, resolving handoff gaps • Collaborate with the Senior Innovation Strategist, GTM Strategist, and VP of Innovation • Serve as a working contact for operational questions throughout product cycles • Champion continuous improvement and thoughtful experimentation

🎯 Requisitos

• 3+ years in operations, business process improvement, program/project delivery, operations analysis, or a related field • Demonstrated success redesigning a workflow or process with measurable gains in speed, cost, quality, or capacity • Strong systems thinking, including understanding how workflow changes affect teams, SLAs, and cost structures • Hands-on comfort building automations, tools, or templates, such as workflow platforms, no/low-code tools, spreadsheets/scripts, or similar • Excellent documentation and communication skills • Ability to turn messy processes into clear playbooks and provide crisp go/no-go recommendations to VP-level stakeholders • Highly organized and self-directed, with a bias toward action and a track record of shipping improvements on time • Familiarity with AI, automation, and digital transformation trends and their application to operational problems • Experience in language services, translation technology, B2B services, or regulated-services industry preferred • Exposure to agile, lean, or Six Sigma/continuous-improvement methodologies preferred • Experience operationalizing new products or service lines preferred

🏖️ Benefícios

• Professional development and growth opportunities in the localization industry • Training in new tools, technologies, and processes • Energetic, multicultural, and empathetic working environment • Vibrant multicultural team spread across the Americas, Asia, Africa and Europe

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