Customer Service Representative

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Aventus

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce

Aventus é um parceiro de terceirização que oferece serviços de experiência do cliente—suporte ao cliente, suporte técnico, QA-como-serviço (QAAS) e central de ajuda gerenciada—principalmente para marcas de e-commerce e de venda direta ao consumidor. Eles fornecem suporte omnichannel e 24/7, treinamento personalizado para alinhar os agentes com as marcas dos clientes, QA e análises orientadas por dados, e serviços gerenciados escalonáveis projetados para aumentar o CSAT, reduzir reembolsos/devoluções e lidar com a demanda sazonal sem aumentar os custos gerais do cliente.

Descrição

• Provide high-quality, personalized support across multiple customer channels. • Act as an extension of our clients' brands, ensuring every interaction feels seamless and premium. • Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk) to enhance the customer experience. • Deliver proactive solutions that elevate the customer journey beyond expectations. • Collaborate with CX Coaches and Service Excellence Leaders to optimize performance and results.

🎯 Requisitos

• Passionate about CX & Brand Representation – You go beyond customer service; you create experiences. • Advanced Fluent in English (C2 Level) – Strong, fluent communication in English is key. • Tech-Savvy & Adaptable – You embrace digital tools and evolving processes. • Driven by Excellence – You have a results-oriented mindset with a focus on quality. • A Team Player – Collaboration is at the heart of what we do.

🏖️ Benefícios

• Career Growth & Development – We invest in mentorship, promotions, and leadership training to help you advance. • Equal Perks & Benefits – Whether you are an employee or contractor, you are entitled to paid time off, medical aid bonuses, and holiday incentives. • A Culture of Support & Recognition – We celebrate achievements, personal milestones, and contributions that drive excellence. • Paid Time Off & Holiday Bonuses – Recharge and get rewarded for your dedication. • Medical Aid Bonus – We contribute to your healthcare needs.