Deployment Engineer

🕒 Março 20

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Avoca

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

A Avoca é uma plataforma de força de trabalho orientada por IA que automatiza e gerencia a comunicação com clientes para empresas de serviços. Oferece agentes e assistentes de voz com IA para atender chamadas, mensagens de texto e chats de entrada 24/7, executa campanhas de nutrição e gotejamento automatizadas, além de fornecer insights de coaching e desempenho para melhorar equipes humanas. A Avoca se integra profundamente com plataformas de serviços de campo como a ServiceTitan, enfatiza segurança em nível empresarial e escalabilidade, e se posiciona como uma solução SaaS que gera receita e reduz custos para organizações de serviços B2B.

Descrição

• Deploy, integrate, and maintain Avoca voice agent products in complex customer infrastructures. • Diagnose production issues and perform deep root-cause analysis across distributed systems, APIs, and LLM-powered workflows. • Analyze and resolve complex technical scenarios involving Large Language Models (LLMs), system architecture, and scalability challenges. • Collaborate with cross-functional teams and customers to understand requirements and deliver tailored technical solutions. • Monitor and optimize product performance in production environments leveraging LLMs and distributed systems. • Communicate complex technical issues clearly to both technical and non-technical stakeholders. • Document solutions, best practices, and troubleshooting processes to improve team knowledge and operational efficiency. • Take initiative to improve deployment tooling, reliability, and system observability.

🎯 Requisitos

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, or equivalent practical experience • Hands-on experience with: Microservices architectures • APIs • SQL / NoSQL databases • Networking and distributed systems • Experience diagnosing and debugging production systems and integration environments • Familiarity with AI/ML systems, Prompt Engineering, particularly LLM-powered applications, is highly desirable • Strong analytical and problem-solving skills • Excellent verbal and written communication • Experience in customer-facing technical roles is a plus

🏖️ Benefícios

• Work remotely while collaborating with a high-performing team across US time zones • Join a fast-moving startup environment where engineers have real ownership and impact • Contribute to cutting-edge voice agent technology transforming service industries • Solve challenging real-world AI deployment problems at scale • Continuous learning and growth in a high-velocity, innovation-driven culture