Quality Insights Lead

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🕒 Junho 24

🌲 North Carolina, Oklahoma, +1 estados a mais – Remoto

🌲 North Carolina – Remote 🌪️ Oklahoma – Remote ☕ Washington – Remote

💵 $60.000 - $100.000 / ano

⏰ Tempo Integral

🟠 Sênior

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Axion

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2021

🏭 Manufatura

🚘 Automotivo

🎖️ Defesa

Manufacturing • Automotive • Defense

Axion é uma plataforma de qualidade de produto com tecnologia de IA que ajuda os fabricantes a detectar, investigar e resolver problemas com clientes e em campo mais cedo. Ela unifica dados de clientes, serviços, campo e telemática com fluxos de trabalho e expertise para identificar causas raiz, acelerar investigações e monitorar correções, oferecendo ROI mensurável e reduzindo custos de garantia. Desenvolvida especialmente para fabricantes de hardware complexo, a Axion oferece implantações SaaS seguras e de nível empresarial para clientes B2B.

Descrição

• Serve as the primary point of contact for customers following initial onboarding and deployment • Deliver ongoing program updates and operational check-ins to key customer stakeholders • Proactively monitor account health and platform usage to drive adoption and value realization • Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups • Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints • Translate customer goals into platform configurations, success plans, and measurable outcomes • Identify expansion opportunities and partner with Sales on renewal and upsell efforts

🎯 Requisitos

• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery • Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making • Ability to drive projects forward within a PMO or structured project delivery environment • Strong written and verbal communication skills; comfortable leading customer-facing conversations • Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders • Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery • Passion for AI, enterprise software, or manufacturing technology

🏖️ Benefícios

• Generous time off • Competitive compensation, equity, and benefits • Lunch stipend