Customer Success Project Manager

Vaga não está no LinkedIn

🕒 Abril 4

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👷‍♀️ Gerente de Projetos

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AxisCare Home Care Software

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

⚕️ Seguro de Saúde

🏢 Corporativo

☁️ SaaS

Healthcare Insurance • Enterprise • SaaS

O AxisCare Home Care Software é um fornecedor de software operacional baseado na nuvem para agências de cuidados domiciliares não médicos, oferecendo uma plataforma completa que gerencia o agendamento de cuidadores, verificação eletrônica de visitas (EVV), faturamento, portais para clientes e familiares, aplicativos móveis, formulários e relatórios personalizados, além de integrações para pagadores e fluxos de trabalho empresariais. O produto é projetado para escalar desde pequenas agências até grandes redes empresariais, enfatizando usabilidade, segurança, retenção de cuidadores e recursos de conformidade para otimizar as operações de atendimento no local e tarefas administrativas.

Descrição

• Design, develop, and maintain engaging and accessible learning content, including e-learning modules, guides, toolkits, videos, job aids, and knowledge resources. • Create digital learning experiences using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms. • Ensure learning content aligns with company culture, product capabilities, and business goals. • Partner with Product, Customer Success, Support, Sales, and other SMEs to translate complex information into learner-friendly formats. • Gather knowledge from internal experts and transform it into structured, scalable learning programs. • Support and continuously improve customer onboarding programs and role-based learning paths. • Contribute to the design and delivery of blended learning experiences, including self-paced learning and live virtual sessions. • Manage and maintain learning content within the Learning Management System (LMS) and internal knowledge platforms. • Ensure content is organized, accessible, and easy for customers to navigate. • Gather feedback from learners and stakeholders to improve learning experiences. • Use analytics and learner insights to optimize content effectiveness and engagement. • Identify and curate relevant external learning resources that enhance the customer learning experience.

🎯 Requisitos

• 2+ years of experience in instructional design, LMS administration, or learning content development, ideally in a SaaS or technology environment. • Experience building digital learning using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms. • Strong ability to translate complex technical concepts into clear, engaging learning experiences. • Experience collaborating with cross-functional teams and subject matter experts. • Excellent written communication and storytelling skills. • Preferred Experience creating customer education programs for SaaS products. • Familiarity with learning analytics and measuring training effectiveness. • Experience managing or administering a Learning Management System (LMS). • Knowledge of adult learning principles and instructional design methodologies.

🏖️ Benefícios

• Competitive salary and comprehensive benefits package. • Opportunities for professional growth and career development. • Flexible work arrangements, including remote work options. • Health, dental, and vision insurance. • 401(k) plan with company matching. • Company will provide laptop and other needed computer equipment.