Client Financial Services Coordinator

🕒 Maio 17

☕ Washington – Remoto

☕ Washington – Remote

💵 $19 - $20 / hora

⏰ Tempo Integral

🟢 Júnior

💸 Planejamento e Análise Financeira (FP&A)

🦅 Patrocina Visto H1B

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Banfield Pet Hospital

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1955

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare Insurance • Wellness

O Banfield Pet Hospital é um fornecedor de serviços veterinários e cuidados com animais de estimação, focado em garantir o bem-estar dos pets através de planos de cuidados preventivos conhecidos como Optimum Wellness Plans. Esses planos oferecem monitoramento, vacinas, exames, testes diagnósticos e mais para diversos pets, incluindo cães e gatos. A empresa enfatiza conveniência e acesso, oferecendo serviços como cuidados veterinários virtuais e Pet Chat™ para aconselhamento 24 horas por dia, 7 dias por semana, por profissionais veterinários. Além disso, o Banfield está comprometido com o envolvimento comunitário e a melhoria do acesso à saúde dos pets através da Banfield Foundation. Como parte do Mars, Incorporated, a Banfield oferece inúmeras localizações e serviços abrangentes de cuidado com pets, suportados por uma equipe dedicada de profissionais veterinários.

Descrição

• Live and exemplify the Five Principles of Mars, Inc. within self and team. • Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices. • Use various collections techniques to negotiate and secure payment on accounts. • Process and document future, current and past due transactions. • Troubleshoot and resolve payment and account discrepancies. • Document calls and resolutions using all appropriate systems, ensuring consistency in service. • Assist hospital teams with Wellness Plan and non-Wellness Plan financial information. • Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction. • Educate associates and clients on business standards for Wellness Plans. • Maintain client privacy, security and company confidentiality.

🎯 Requisitos

• Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. • One year of customer service (call center, retail, hospitality, etc.) experience is required. • Excellent communication skills are required. • The ability to multi-task, prioritize and manage time effectively is required. • Strong client contact handling skills and active listening skills are required.

🏖️ Benefícios

• Competitive salary with paid time off & holidays so you can spend time with the people you love. • Medical, dental, and vision insurance for you and your loved ones. • Fertility and family-building assistance. • Paid Parental leave. • Practice Paid Basic Life Insurance. • Practice Paid Short- and Long-Term Disability. • Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. • Commuter Benefits. • Legal Plan. • Health Savings Account & Flexible Spending Account. • Mental health support and resources. • Paid Volunteering. • Optimum Wellness Plans® for up to three pets. • Continuing Education allowance & MED hours for eligible positions. • Student Debt Relief (for full-time DVMs). • A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.