Strategic Account Manager

🕒 Dezembro 17, 2025

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

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Baxter Planning

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1993

🤝 B2B

☁️ SaaS

💰 Corporate Round em 2017-10

B2B • SaaS • Supply Chain

A Baxter Planning é uma empresa especializada em otimizar a gestão de peças de reposição em cadeias de suprimento de serviços complexas. Há mais de 30 anos, eles oferecem uma plataforma preditiva abrangente que substitui a incerteza por clareza e controle, ajudando os líderes de serviço a garantir que as peças certas estejam disponíveis no momento e custo corretos. Suas soluções focam na redução significativa de custos, otimização em tempo real e no aumento da satisfação do cliente por meio de análises preditivas e gestão de inventário.

Descrição

• Serve as the single point of accountability for assigned strategic accounts. • Build and maintain strong executive and champion-level customer relationships. • Develop plan for and coordinate internal stakeholder communication to enable a ‘one team’ approach to serving the customer. • Track customer tech stack and competitive landscape to identify whitespace and partnership opportunities. • Own general contract oversight responsibilities. • Build and maintain a comprehensive Account Strategy, incorporating insights from customer relationship management, market/competitive landscape trends, identified whitespace opportunities, and internal stakeholder feedback. • Maintain a 12–24-month view of customer business objectives aligned with Baxter’s roadmap and ensure BaxterPredict platform is enabling target outcomes. • Support preparation and facilitation of executive level business reviews (held either quarterly or bi-annually). • Define, measure, and track customer value realization and ensure alignment with initial sale value proposition and customer needs. • Partner with Sales to identify and close account expansion opportunities (renewals, upsell). • Coordinate discussions around commercial terms, pricing, and SOW adherence. • Track frequency of Change Requests (CRs) to inform upsell opportunities. • Maintain an active list of all in-flight projects, initiatives, and service engagements. • Monitor status, deadlines, risks, and interventions; escalate where needed. • Ensure timely execution of Project and Consulting engagements and flag budget slips, Scope Creep or CR needs. • Support project transitions from development to delivery; validate deployment success. • Monitor support ticket trends and SLA compliance. • Align Baxter ticket priorities with contractual agreements (e.g., MSA terms).

🎯 Requisitos

• 10+ years in a customer-facing role, preferably in SaaS, Professional Services, or Strategic Account Management. • Strategic thinker with high business acumen and customer empathy. • Excellent written and verbal communication skills, including executive presence. • Strong project management and cross-functional coordination skills. • Proven ability to manage enterprise or strategic accounts with complex, multi-threaded relationships. • Experience with Salesforce or other CRM/account planning tools. • Familiarity with service agreements, change management processes, and value tracking. • Ability to learn and scale various IT/AI tools to drive process/reporting efficiencies. • Bachelor’s degree in Business, Technology, or related field. • Domestic and/or international travel required.

🏖️ Benefícios

• Domestic and/or international travel required