Product Manager – Digital Distribution and Servicing

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Brown & Brown Insurance

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1939

💸 Finanças

Finance • Insurance

A Brown & Brown Insurance é uma das maiores corretoras de seguros independentes do mundo, oferecendo uma gama abrangente de soluções de gerenciamento de riscos. Fundada em 1939, a empresa oferece seguros pessoais e empresariais, benefícios para funcionários e vários programas nacionais. A Brown & Brown está comprometida com a diversidade, inclusão e pertencimento, promovendo uma cultura que valoriza talento e experiência. Com mais de 500 locais, a empresa está bem posicionada para atender às diversas necessidades de seus clientes e está listada na Bolsa de Valores de Nova York sob o símbolo BRO. O foco estratégico da empresa em fusões e aquisições destaca sua estratégia de crescimento disciplinada.

Descrição

• Define and own the digital product strategy for online insurance distribution and servicing • Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives • Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance) • Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO) • Optimize digital funnels across web, mobile, and partner ecosystems • Lead experimentation (A/B testing) to continuously improve acquisition performance • Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals) • Reduce cost-to-serve through automation and intelligent workflows • Enhance customer experience through seamless omnichannel journeys • Define and track KPIs across the product lifecycle • Leverage data to prioritize backlog and inform product decisions • Partner with data science teams to embed personalization, pricing insights, and predictive models • Own the product backlog and work closely with engineering teams in agile delivery models • Translate business requirements into clear user stories and acceptance criteria • Ensure timely, high-quality delivery of product features • Collaborate with underwriting, distribution, marketing, operations, and compliance teams • Align senior stakeholders on roadmap priorities and trade-offs • Act as the “voice of the customer” across internal forums • Ensure all digital journeys comply with regulatory requirements across relevant markets • Work closely with compliance and risk teams to embed controls within digital processes • Build and lead a high-performing team of digital product managers

🎯 Requisitos

• 5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms • Strong experience in digital acquisition funnels and/or high-volume transactional products • Proven track record of delivering customer-facing digital products at scale • Deep understanding of digital distribution models (aggregators, direct, embedded) • Strong analytical mindset with experience using data to drive decisions • Experience with agile methodologies and product management tools (e.g. Jira, Confluence) • Excellent stakeholder management and communication skills • Insurance products (e.g. personal lines, SME, or specialty lines) • Knowledge of policy lifecycle (quote, bind, service, claims, renewals) • Familiarity with pricing, underwriting, and regulatory constraints • Able to travel up to 30%.

🏖️ Benefícios

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.