Director, Service Strategy Optimization

🕒 Maio 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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BCD Travel

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2006

🛍️ Comércio Eletrônico

☁️ SaaS

🚗 Transporte

eCommerce • SaaS • Transport

BCD Travel é uma empresa líder em gestão de viagens corporativas que simplifica a conversa sobre viagens de negócios ao oferecer soluções e serviços integrados para atender a diversos objetivos de programas. Com uma rede global que abrange mais de 100 países, a BCD Travel fornece serviços personalizados de gestão de viagens, soluções de gestão de riscos e ferramentas inovadoras para melhorar a experiência de viagem para organizações e seus colaboradores. Sua expertise no setor de viagens lhes rendeu múltiplos reconhecimentos, e eles estão comprometidos com a sustentabilidade e otimização de programas de viagens corporativas.

Descrição

• Focus on end to end design and definition of operational and technology transformation initiatives that drive productivity, cost efficiency, and the reinvention of how our operational teams work • Partner with internal Operations leaders, frontline teams, and Technology to define business requirements, translate operational needs into scalable solutions, and ensure effective implementation of tools, processes, and services • Identify, execute, and sustain improvements in operational processes to increase productivity and reduce costs • Analyze operational performance data to identify root causes and improvement opportunities • Track and measure results of operational improvements including ROI analysis; ensuring visibility of gains in productivity and cost performance • Identify opportunities to improve productivity through the adoption, optimization, or enhancement of operational tools and services • Drive standardization and continuous improvement across regions and operational teams

🎯 Requisitos

• Subject matter expert in Travel Management Operations, Call Center principles, and Automation/Technology • Demonstrated leadership and/or managerial experience • Demonstrated competency in MS Office tools, Word, PowerPoint, Excel - Access, MS • Ability to apply technology as an enabler to process improvement • Capable of identifying customer needs – listening to information, asking probing questions, applying knowledge, crafting solutions • Ability to lead - setting direction, developing teamwork and collaboration, and achieving results through others • Excellent oral and written commercial English communication skills

🏖️ Benefícios

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated