Customer Service Representative

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Big League Movers

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2008

📦 Logística

🤝 B2B

🚗 Transporte

Logistics • B2B • Transport

A Big League Movers é uma empresa de mudanças residenciais e comerciais com serviço completo, localizada em Memphis, Tennessee, que oferece mudanças locais e de longa distância, serviços de embalagem e desembalagem, mudanças de piano e para idosos, mão de obra de mudança e soluções de armazenamento. Com mais de 15 anos de experiência, equipes licenciadas e seguradas, e uma forte reputação e avaliações locais, eles se concentram em realocações personalizadas, profissionais e confiáveis para indivíduos, famílias e empresas em toda a área de Memphis e comunidades vizinhas.

Descrição

• Respond to customer inquiries via phone, email, live chat, or messaging platforms. • Assist with order status, product information, billing questions, and issue resolution. • Maintain accurate records of interactions and follow up to ensure customer satisfaction. • Identify issues, troubleshoot problems, and escalate to the appropriate department when necessary. • Proactively resolve customer complaints or concerns, using good judgment and empathy. • Deliver solutions that align with company policies while ensuring a positive experience. • Use CRM systems and support platforms to log interactions, track issues, and update customer records. • Maintain knowledge of company products, services, and policies to better assist customers. • Follow support SOPs and contribute to updating documentation for team knowledge bases.

🎯 Requisitos

• At least 1 year of customer service experience (preferably for U.S.-based clients). • Excellent verbal and written English communication skills with a neutral or minimal accent. • Proficiency in customer support platforms or CRMs (e.g., Zendesk, Freshdesk, Hubspot, etc.). • Strong problem-solving skills, attention to detail, and ability to remain calm under pressure. • Friendly, professional, and empathetic communication style. • Tech-savvy and able to learn new tools quickly. • Self-Driven, Proactive Mindset – This role is for someone who naturally takes the initiative and actively finds ways to contribute. • Commitment to Long-Term Growth – Ready Roles is built on loyalty and stability. We’re looking for someone who values a long-term commitment, seeks stability, and is motivated to grow with the business they support. • Aligned with Our Values – We believe in accountability, respect, and integrity. We’re looking for someone who takes ownership of their work and provides consistent, high-quality service.

🏖️ Benefícios

• Clear Growth Path and Scalable Compensation: As the business grows and you take on additional responsibilities, the business owner is committed to scaling your compensation. • Supportive, Stable Environment: Ready Roles partners with respectful, growth-focused clients who are committed to creating a positive, long-term working relationship with you. • Training and Development: Continuous learning and access to resources that help you become an indispensable part of the client’s team.