Application Support Analyst

🕒 3 dias atrás

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $65.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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BillingPlatform

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $90.000.000 Private Equity Round - BillingPlatform em 2024-01

SaaS • Fintech • B2B

A BillingPlatform é uma plataforma SaaS baseada em nuvem que automatiza processos corporativos de order-to-cash e de monetização moderna. Ela suporta faturamento por assinatura, baseado em uso e híbrido, pagamentos, automação de contas a receber, faturamento eletrônico, reconhecimento de receita e relatórios financeiros, oferecendo configuração sem código, integrações e relatórios e assistentes impulsionados por IA para ajudar as empresas a reduzir o DSO, recuperar vazamentos de receita e escalar as operações de receita.

Descrição

• Triaging incoming support tickets, assessing severity, and ensuring accurate prioritization within SLA windows • Serving as the primary point of contact for customers, providing clear and timely status updates throughout the resolution lifecycle • Troubleshooting application issues by reviewing logs, configurations, and data to isolate root cause before escalating to engineering • Escalating complex or high-impact issues to engineering with complete, well-documented context to accelerate resolution • Documenting issues, investigation steps, and resolutions in the ticketing system to maintain an accurate support record • Identifying patterns across tickets to surface recurring issues and contribute to proactive knowledge base improvements • Collaborating cross-functionally with engineering, product, and professional services teams to resolve customer-impacting issues • Leveraging scripting or custom configuration capabilities to fulfill customer requests (a plus, not required)

🎯 Requisitos

• 4-year degree in IT field, or relevant experience • Strong sense of responsibility, self-motivation, and initiative • Familiarity with relational databases, web technologies, or API concepts (hands-on experience a plus) • Excellent communication skills, both verbal and written • Ability to thrive in a fast-paced, high-growth environment • Exposure to billing, subscription management, or SaaS revenue concepts is a plus but not required • Customer-focused mindset with a passion for continuous learning and technical growth

🏖️ Benefícios

• Be part of the fastest-growing companies in the United States • Receive competitive compensation that includes a robust benefits package—medical, dental, vision, life and disability, HSA, FSA, and many perks related to health and wellness provided by our medical carriers • 401(k) match that is 100% immediately vested • Discretionary and charitable time off program