Delivery Manager

Vaga não está no LinkedIn

🕒 Maio 20

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Billtrust

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2001

💳 Fintech

🤝 B2B

💰 $200.000.000 Post-IPO Equity em 2021-01

Fintech • B2B • Software

A Billtrust facilita para as empresas B2B receberem pagamentos. Temos sido o principal inovador em automação de contas a receber (AR) por quase duas décadas e continuamos a acelerar. Nossos clientes abrangem mais de 40 setores e lideramos com participação de mercado de dois dígitos em muitos dos setores que atendemos. Oferecemos soluções automatizadas de pedido para recebimento que atendem a diversos requisitos de compradores e aceleram a aplicação de caixa por meio da entrega personalizada de faturas, habilitação de pagamentos multicanal segura e correspondência inteligente e lançamento de pagamentos. Nossa expertise incomparável em AR informa tudo o que fazemos. Ninguém está melhor posicionado para entender e resolver as necessidades de cada departamento de AR individualmente. Inovamos ao impulsionar a automação em novas áreas como nossa rede de pagamentos orientada por fornecedores, entrega automatizada de faturas em portais de contas a pagar e nosso processo automatizado de aplicação de crédito. Geramos resultados ajudando nossos clientes a aumentar a adoção eletrônica de faturas e pagamentos e ampliando gargalos tecnológicos. Experiências incríveis para os clientes são possíveis com nossas soluções conectadas. Damos aos nossos clientes o poder de conduzir negócios sem restrições de interações manuais. Para mais informações, visite a Billtrust em billtrust.com. A Billtrust tem sua sede em Lawrenceville, NJ. Para saber mais sobre nossas carreiras, visite billtrust.com/careers.

Descrição

• Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope • Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD • Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards • Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly • Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs • Manage a seamless handoff of clients to the support organization when appropriate, coordinating across all POD disciplines to ensure continuity • Actively drive growth of the professional services business consistent with overall growth of the company, leveraging the consolidated POD model to increase capacity and throughput • Reduce average implementation time in line with corporate objectives by driving cross-functional collaboration and removing bottlenecks between disciplines within the POD • Consistently improve the accuracy of bids and the delivery of services within forecasted hours by coordinating estimates and resource planning across all POD disciplines • When appropriate, help build a professional services partner channel to assist in surge requirements across any of the POD’s functional areas • Serve as the primary escalation point for client delivery issues across the POD, collaborating with solution and process standards teams and technical leadership to resolve complex challenges

🎯 Requisitos

• 7+ years’ experience of proven success working in a professional services environment or equivalent • Strong analytical skills and experience in eliciting, documenting and evaluating business requirements which may impact multiple Billtrust products and/or platforms • 1+ years of management experience • Strong communication skills both written and verbal so as to be able to assist in selling, SOW creation, and general management activities. • Proven success in evaluating processes and implementing improvements • Ability to work collaboratively with customers and peers across the organization on a daily basis and to work with teams who have been tasked with producing other work products based on their team’s deliverables.

🏖️ Benefícios

• Comprehensive health coverage • Competitive retirement • Generous PTO and parental leave • Flexible work options • Meaningful investment in your professional development