Customer Success Lead – AI Operations

🕒 Julho 6

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $78.980 - $117.000 / ano

⏰ Tempo Integral

🟠 Sênior

🤖 Engenheiro de IA

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Bitsight

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2013

A Bitsight é líder global em gerenciamento de risco cibernético, transformando a forma como as organizações gerenciam sua exposição, desempenho e risco para si e para terceiros. As empresas confiam na Bitsight para priorizar seus investimentos em cibersegurança, construir maior confiança dentro de seu ecossistema e reduzir as chances de perdas financeiras. Com mais de uma década de inovação líder de mercado, as soluções integradas da Bitsight oferecem valor em toda a performance de segurança empresarial, cadeias de suprimentos digitais, seguros cibernéticos e análise de dados.

Descrição

• Build AI-powered workflows, automations, prompts, templates, and tools that reduce manual work and improve CS execution • Prototype and scale workflows such as automated EBR/QBR decks, renewal briefs, customer summaries, risk narratives, meeting prep, and next-best-action recommendations • Help operationalize the CS operating model, including lifecycle stages, health and risk models, renewal readiness, executive engagement, customer prioritization, and value tracking • Partner with CS, RevOps, Data, Support, Product, and other teams to connect the right data into the right workflows • Work across systems such as Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, ChatGPT, and other AI/automation tools • Establish prompt structures, QA checks, feedback loops, and documentation to ensure AI outputs are useful, accurate, and scalable • Gather feedback from CSMs and leaders, iterate quickly, and continuously improve workflows based on real team usage • Help CSMs spend less time on manual reporting, prep, and coordination, and more time on high-value customer engagement

🎯 Requisitos

• 2–6+ years of experience in Customer Success Operations, Revenue Operations, Support Operations, Technical Account Management, Solutions Consulting, Customer Success, Technical Support, or a similar role • Demonstrated experience using AI tools to build practical workflows, automations, internal tools, summaries, agents, or business processes • Strong builder/operator mindset with a bias toward fast prototyping and iteration • Comfort working with CRM, CS, support, revenue, or data systems • Ability to take loosely defined ideas and turn them into structured execution • Strong systems thinking across process, data, tools, and user experience • Comfortable operating in ambiguity and making pragmatic tradeoffs • Strong cross-functional communication and documentation skills • High ownership, attention to detail, and willingness to incorporate feedback quickly.

🏖️ Benefícios

• medical, dental, and vision insurance • paid parental leave • flexible time off • 401(k) plan with employee and company contribution opportunities • life and disability insurance • tuition reimbursement