Client Success Manager

🕒 Julho 15

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BizLibrary

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🛍️ Comércio Eletrônico

📚 Educação

👥 RH Tech

💰 Private Equity Round em 2018-12

eCommerce • Education • HR Tech

A BizLibrary é uma plataforma de aprendizagem e desenvolvimento projetada para aprimorar as habilidades e a produtividade dos funcionários por meio de programas de treinamento abrangentes. A empresa oferece soluções para cultura de conformidade, desenvolvimento e requalificação de funcionários e suporte ao desenvolvimento de liderança em organizações. A plataforma da BizLibrary inclui uma biblioteca de conteúdo curado, um sistema de gerenciamento de aprendizagem (LMS) e uma variedade de casos de uso, como conformidade anual, integração, desenvolvimento de liderança e treinamento para trabalho remoto. Eles visam melhorar o engajamento, retenção e desempenho dos funcionários com uma variedade de recursos e ferramentas de treinamento. A BizLibrary é reconhecida por criar soluções de aprendizagem impactantes que atendem a diferentes necessidades empresariais.

Descrição

• Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities • Serve as an advisor to client stakeholders, helping translate business challenges into actionable learning strategies • Build and maintain relationships with stakeholders to ensure alignment and ongoing engagement • Monitor and influence key health indicators, including adoption, utilization, engagement, and stakeholder alignment • Proactively identify risks to client success, including low adoption, disengagement, or organizational changes, and activate appropriate action plans and internal resources • Lead program launch and ongoing enablement, partnering cross-functionally to deliver a strong client experience throughout the lifecycle • Leverage data and insights to guide client strategy, helping clients understand performance and opportunities for improvement • Identify signals for growth and expansion, and partner with Client Account Executives to support opportunity development and client readiness • Act as the internal advocate for the client, ensuring alignment across teams while maintaining focus on delivering value within scope

🎯 Requisitos

• 3+ years of experience in customer success, consulting, or account management within a SaaS environment • Demonstrated ability to drive adoption and customer engagement across a portfolio of clients • Strong ability to build relationships and influence stakeholders, including program owners and leadership • Ability to analyze customer data and translate insights into actionable recommendations, identifying trends, risks, and opportunities • Proven ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment • Strong communication skills across written, verbal, and presentation formats, including the ability to deliver clear, client-ready recommendations • Experience collaborating cross-functionally (sales, product, support) to support customer outcomes

🏖️ Benefícios

• Work from anywhere within the US for most roles • Competitive Salary • Medical, Dental, and Vision Insurance • Flexible PTO • 401K - 100% vested with ~4% match • 12 Paid Holidays • Company Laptop • Reimbursement for home office expenses • Employee Referral Bonuses • Short-Term and Long-Term Disability Insurance • FSA & HSA Options • Life Insurance • Personal and Professional Development • Employee Assistance Program (Mental Health) • Parental Leave + baby bonus