Vice President – Technical Services

🕒 Maio 29

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Black Duck

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🔒 Cibersegurança

☁️ SaaS

📋 Conformidade

Cybersecurity • SaaS • Compliance

A Black Duck é líder em teste de segurança de aplicações e análise de composição de software. Agora parte do Synopsys Software Integrity Group, ela oferece uma plataforma SaaS unificada otimizada para o DevSecOps. Suas soluções permitem que empresas automatizem o teste de segurança em todo o ciclo de vida de desenvolvimento de software, gerenciem licenças de código aberto e conformidade, e protejam a cadeia de suprimentos de software. Reconhecida como líder pela Gartner e Forrester, a Black Duck fornece uma gama de serviços, incluindo testes de segurança de aplicações estáticos, dinâmicos e interativos, bem como auditorias de código aberto e soluções de gestão de riscos.

Descrição

• Define and own the operating model for the unified Technical Services organization. • Lead all phases of the customer technical journey: onboarding, implementation, adoption, value realization, and continuous advisory services. • Build and execute a scalable, repeatable delivery methodology across customer segments (SMB, Commercial, Enterprise, Strategic/Federal). • Establish clear role boundaries, handoff protocols, and engagement models between Technical Services, Customer Success, and Support. • Champion a "get the job done for our customers" mindset across the entire organization. • Ensure rapid, high-quality technical onboarding that accelerates time-to-value and drives long-term product adoption. • Oversee project management, regional services management, and program services functions responsible for implementation of Black Duck's AppSec platform. • Drive engineering-led delivery standards, solution architecture guidance, and integration best practices across CI/CD pipelines, cloud platforms, and developer tooling. • Lead the Technical Account Manager (TAM) function responsible for sustained product adoption, health management, and renewal readiness across the customer base. • Own adoption frameworks that translate product deployment into measurable business outcomes and security posture improvements. • Establish a rigorous, outcome-based services model that connects technical delivery to customer-defined business objectives.

🎯 Requisitos

• 12+ years in professional services, technical services, or customer delivery, with at least 5 years in a senior leadership role (Director or above) managing global teams. • Demonstrated success building or transforming a technical services or professional services organization — including integration of previously separate delivery and advisory functions. • Meaningful experience in Application Security, Cybersecurity, DevSecOps, or enterprise SaaS — with a working understanding of AppSec tooling (SCA, SAST, DAST, vulnerability management) and developer ecosystems (CI/CD, cloud platforms, API integration). • Proven track record of owning a services P&L, including revenue and margin accountability, services packaging, and attach-rate growth. • Experience leading Technical Account Management or post-sale technical advisory functions at scale, with a clear philosophy on how technical engagement drives retention and expansion. • Strong executive presence with the ability to engage confidently with C-level stakeholders, present to boards and investors, and represent the company at customer and industry forums. • Data-driven leadership style: comfortable defining metrics frameworks, operating cadences, and performance dashboards for a complex, multi-functional team.

🏖️ Benefícios

• Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. • Provide SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. • This is a high-impact, newly created VP role chartered to lead that transformation. • Own the full post-sale technical journey: from onboarding and implementation through adoption, value realization, and ongoing advisory engagement. • Hold direct accountability for services monetization and margin contribution — making this both a customer-facing and a commercially driven role.