Support Engineer

Vaga não está no LinkedIn

🕒 Março 24

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Blackwall

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🔒 Cibersegurança

🏢 Corporativo

🤝 B2B

💰 $48.961.047 Series B - BlackWall em 2025-03

Cybersecurity • Enterprise • B2B

A Blackwall é uma empresa de infraestrutura de segurança desenvolvida por engenheiros para proteger ecossistemas web de ameaças automatizadas, ao mesmo tempo que otimiza o desempenho, os custos operacionais e a receita para ambientes de hospedagem. A empresa oferece defesas de ponta e escalabilidade para provedores de hospedagem, plataformas de nuvem e redes corporativas, proporcionando proteção resiliente, inteligente e eficiência para milhões de sites e aplicativos em todo o mundo. A companhia se concentra em reduzir ataques automatizados e melhorar o desempenho e a rentabilidade da hospedagem.

Descrição

• Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions. • Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution. • Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams. • Assist PreSales TechOps and other technical teams on architecture, deployment and best practices.

🎯 Requisitos

• Experience in technical support, customer engineering, or a similar client-facing technical role. • Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues. • Experience supporting web backend systems. • Basic Linux command line experience is a must. • Understanding of Apache and NGINX web servers is a must. • Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus. • Experience with ModSecurity is a plus. • Experience with Atlassian software stack is a plus. • Fluency in written and spoken English (other languages are a plus). • Ability to work collaboratively with engineering, product, and customer-facing teams. • Comfortable working in a remote, fast-paced, and international environment.

🏖️ Benefícios

• Competitive salary • Work fully remote with a distributed team across Europe, APAC, and the Americas. • Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation. • Contribute directly to how millions of websites stay protected and perform better every day. • Join a team that values clarity, accountability, and human connection over hierarchy. • We are committed to creating a diverse and inclusive environment and encourage all applicants to apply for our roles. We actively value and seek diverse talent!