Professional Services Operations Manager

🕒 Maio 14

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BlueCat

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2001

🏢 Corporativo

📡 Telecomunicações

🔐 Segurança

💰 Secondary Market em 2022-06

Enterprise • Telecommunications • Security

BlueCat é uma empresa que se especializa em soluções de modernização e gestão de redes, com foco em DNS, DHCP e Gerenciamento de Endereços IP (DDI). Ela oferece soluções SaaS unificadas e discretas para otimizar e proteger redes empresariais, auxiliando na automação de redes, gerenciamento multicloud e proteção contra ameaças. Os produtos da BlueCat são adaptados para grandes empresas e incluem recursos para observabilidade, saúde e automação de redes. A empresa também enfatiza segurança, conformidade e desempenho em seus serviços de infraestrutura de rede, e adapta continuamente suas ofertas para apoiar as mudanças nas exigências de rede, como a adoção de nuvem e tendências de trabalho remoto.

Descrição

• Lead services forecasting and capacity planning to align resource supply with customer demand • Drive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitability • Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows • Establish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teams • Develop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-making • Manage billing operations and escalations, ensuring timely, accurate invoicing and resolution of customer disputes • Identify and mitigate revenue leakage risks across the services lifecycle (from booking to billing) • Own and optimize PS systems and tools (e.g., PSA, reporting platforms), ensuring data accuracy and usability • Establish operational governance rhythms (e.g., forecast reviews, utilization tracking, business reviews) • Lead cross-functional alignment to close process gaps and drive durable solutions – not just recommendations • Drive change management and enablement for new processes, tools, and operational initiatives • Continuously improve customer and internal experience by reducing friction in services engagement and delivery

🎯 Requisitos

• 8+ years of experience in Professional Services, Operations, or related roles • Strong understanding of services business models, including utilization, revenue recognition, and margin drivers • Proven experience in forecasting, capacity planning, and operational process improvement • Advanced analytical skills with experience building models and dashboards, using data to influence decisions • Excellent cross-functional collaboration and stakeholder management skills

🏖️ Benefícios

• A Professional Development Budget • Dedicated Wellness Days and Wellness Week • A Lifestyle Spending Account • An Employee Recognition Program