Senior Account Manager

🕒 Julho 27

🐊 Florida, Illinois, +4 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $90.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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BlueTuskr

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

📣 Marketing

🛍️ Comércio Eletrônico

🤝 B2B

Marketing • eCommerce • B2B

A BlueTuskr é uma agência de marketing digital focada em e-commerce que atua como uma extensão das equipes de seus clientes para desenvolver e executar estratégias de marketing personalizadas, baseadas em dados, para marcas online. Seus serviços incluem pesquisa e análise de mercado, marketing de conteúdo e retenção, publicidade em redes sociais e mídias pagas (busca, social, marketplace), otimização de lojas em marketplaces e anúncios, design e desenvolvimento de sites, SEO e otimização de taxa de conversão. A empresa destaca métricas como mais de $100 milhões/ano em receita gerada para clientes, mais de $10 milhões/ano em orçamento de publicidade gerenciado, mais de 30 especialistas em marketing internos e mais de 250 marcas digitais atendidas.

Descrição

• Serve as the primary point of contact for a portfolio of roughly 6–8 e-commerce clients, owning the relationship end-to-end, including strategy direction and performance • Proactively reach out with ideas, recommendations, and updates, rather than waiting for clients to ask • Serve as the escalation point for all client sentiment, monitoring risks, relationships, and acting as the driver to reduce client churn • Build out and structure the client experience, including client visits and check-ins, gifting, and “make goods” where appropriate • Monitor account performance and client sentiment, flagging risk early and escalating internally when needed • Translate updates from the Performance and Project Management teams into clear, confidence-building communication for clients • Oversee a team of Account Strategists, including one Account Admin who reports up through one of those Strategists • Coach and mentor Strategists on client communication, ownership, and proactive account management • Balance workload and client assignments across the team • Support Strategists through escalations and difficult client conversations • Build and drive meaningful change and structure in the Accounts Department • Partner closely with the Performance and Project Management teams to ensure clients get a cohesive, aligned experience across paid media, owned media, creative, and project delivery • Act as the connective tissue between client-facing communication and the specialists doing the work • Loop in the right internal stakeholders before issues become client-facing problems • Work directly with agency leadership on department goals, resourcing, and growth strategy • Identify and drive improvements to Account Management processes, templates, and standards (QBR structure, check-in cadence, reporting, escalation paths) • Build playbooks and best practices that make the client experience consistent and repeatable as the team grows • Contribute to onboarding and training materials for future Account Strategists • Set department-level KPIs in partnership with agency leadership, and own reporting on progress against them • Monitor account health for your own portfolio and maintain visibility into your team’s accounts • Track client-facing KPIs — retention, satisfaction, scope/spend growth — and flag departmental trends • Use performance data, your own and from the Performance team, to inform client conversations rather than simply relay it

🎯 Requisitos

• 5+ years of agency experience, including direct client management • Experience directly managing client relationships, including proactive communication and escalation handling • Experience overseeing or mentoring other Account Managers/Strategists — people leadership, not just account ownership • Familiarity with paid media, organic media, or creative concepts — enough to translate specialist work into client-friendly language, without needing to execute it • Comfort managing a portfolio of multiple clients simultaneously • E-commerce or D2C client experience • Strong verbal and written communication skills; comfortable delivering both good and bad news.

🏖️ Benefícios

• Base salary: $90,000 • On-Target Earnings (OTE): $100,000–$105,000 total, including commission based on the performance of the client accounts you manage • Additional performance-based bonuses may be available at the company's discretion • Fully remote • Unlimited PTO • Flexible hours • Internet, mobile phone, and gym reimbursements