Solution Engineer – Post-Sales

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🕒 Setembro 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $106.000 - $135.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Blumira

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

🏭 Manufatura

💼 Consultoria

💰 Series B em 2023-06

Healthcare • Manufacturing • Consulting

A Blumira é uma empresa de cibersegurança abrangente que simplifica a gestão de segurança para equipes de TI. Oferece uma plataforma SIEM e XDR baseada em nuvem que proporciona visibilidade de endpoints, detecção e resposta automatizadas, e relatórios de conformidade. Com foco em indústrias como saúde, governo, serviços financeiros e manufatura, a Blumira ajuda as organizações a atender aos requisitos de conformidade como HIPAA, PCI DSS e outras normas. A empresa enfatiza a facilidade de uso, suporte SecOps 24/7 e implantação rápida, permitindo que empresas de todos os tamanhos defendam-se de maneira eficaz contra ameaças cibernéticas e mantenham a conformidade.

Descrição

• Lead technical implementation of Blumira's security platform for new and existing customers • Design and engineer post-sales security solutions tailored to customers' environments and requirements • Provide hands-on technical guidance for integrations with existing security tools and IT infrastructure • Troubleshoot complex technical challenges during onboarding and provide expert-level resolution • Conduct technical discovery sessions, security assessments, and customer environment analysis • Create customized security roadmaps and implementation plans • Partner with Customer Success Management to ensure seamless onboarding and ongoing success • Monitor customer health and engagement to identify expansion opportunities and prevent churn • Support technical aspects of expansion discussions with Account Managers • Build relationships with technical stakeholders and decision-makers • Represent customer feedback internally to influence product development priorities • Contribute to technical documentation, best-practice guides, and implementation guides • Stay current with cybersecurity trends, threats, and industry developments • Participate in customer advisory sessions and feedback initiatives • Mentor and share knowledge with team members • Collaborate with security operations and technical support teams on reactive support opportunities • Meticulously document customer interactions • Occasional travel may be required depending on business needs

🎯 Requisitos

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field (or equivalent experience) • Demonstrated experience successfully implementing security solutions • 5+ years of hands-on experience in cybersecurity, with focus on SIEM, security monitoring, or incident response • 3+ years in customer-facing technical roles such as Solution Engineering, Technical Account Management, or Security Operations • Strong understanding of network security, endpoint protection, and threat detection technologies • Deep technical knowledge in the use, troubleshooting, and configuration of Cisco, Palo Alto, Watchguard, and/or Checkpoint firewalls • Familiarity with MITRE ATT&CK framework, common IoCs and threats, common SIEM solutions, and common security industry EDR or XDR solutions • Proficiency with security frameworks (NIST, ISO 27001, CIS Controls) and compliance standards (SOC 2, PCI DSS, HIPAA) • Excellent problem-solving and analytical thinking skills • Project management experience with ability to manage multiple customer engagements simultaneously • Experience with cloud security platforms (AWS, Azure, GCP) and container security • Knowledge of scripting languages (Python, PowerShell, Bash) for automation and integration • Robust technical knowledge of common Linux and Windows administration tasks, configurations, troubleshooting, and best practices • Familiarity with APIs, webhooks, and security orchestration tools • Understanding of DevSecOps practices and security automation • Background working with SMB to mid-market organizations and understanding their unique IT and security challenges • Experience with customer success metrics, health scoring, and value realization methodologies • Demonstrated ability to translate complex technical concepts into business value propositions • Strong organizational skills • Ability to self motivate and self educate while remaining collaborative and open to feedback • Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

🏖️ Benefícios

• Competitive compensation and stock equity plan • Flexible PTO • A flexible work environment that supports working from home • Comprehensive benefits package including medical, dental, vision, and life insurance • Company-sponsored pre-tax retirement savings program