Support Engineer – Blue Prism Infrastructure

🕒 Julho 13

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷 Engenheiro de Infraestrutura

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BP3 Global

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2007

🏥 Saúde

🛡️ Seguros

📦 Logística

Healthcare • Insurance • Logistics

A BP3 Global é uma empresa de consultoria que se especializa na transformação dos negócios através de inteligência artificial e automação. Eles oferecem uma gama de serviços incluindo automação de carga de trabalho, processamento inteligente de documentos, automação inteligente de processos e desenvolvimento de código baixo, visando aumentar a eficiência e agilidade operacional. Sua expertise abrange várias indústrias, como bancos, finanças, seguros, saúde e telecomunicações. A BP3 Global faz parceria com importantes fornecedores de software para entregar soluções de processos abrangentes e específicas para a indústria, garantindo o sucesso dos clientes através da inovação e processos de negócios simplificados.

Descrição

• Provide day-to-day operational support for Blue Prism environments (on-prem) • Diagnose and resolve customer-reported issues across: • - Blue Prism Application Server, Robot runtime, and environment configuration • - Blue Prism HUB and related components • - Authentication, user management, and permissions • - Connectivity, scheduling, and queue management • Analyze issues to determine whether they stem from platform configuration, infrastructure, or solution design, and implement or recommend appropriate corrective changes • Plan, coordinate, and execute Blue Prism platform upgrades and version transitions, including HUB upgrades • Coordinate with database teams to plan and execute SQL Server upgrades (e.g., MSSQL 2016 migrations) • Support the setup and configuration of Blue Prism reporting databases, including coordination with DB teams on schema, access, and data flow • Plan and execute failover server configurations for Blue Prism environments • Perform routine system maintenance including health checks, configuration reviews, and environment documentation Monitoring & Observability • Maintain and improve existing Dynatrace monitoring for Blue Prism infrastructure • Identify gaps in monitoring coverage and implement new monitors proactively • Use monitoring data to surface recurring issues and drive operational improvements • Act as a trusted technical contact for clients running Blue Prism in production • Communicate clearly about issues, root causes, and remediation steps • Balance responsiveness with thoughtful, sustainable solutions • Work with BP3 architects and senior engineers on complex or systemic issues • Coordinate with Blue Prism support when defects or product-level issues are identified • Contribute to documentation, runbooks, and operational knowledge transfer

🎯 Requisitos

• Hands-on experience supporting Blue Prism in production environments • Solid understanding of Blue Prism architecture, including Application Server, HUB, runtime resources, and database dependencies • Experience planning and executing Blue Prism upgrades and patching cycles • Working knowledge of Microsoft SQL Server, including basic query writing, connectivity troubleshooting, and coordination with DBA teams • Working knowledge of Windows Server administration, including: • - Log analysis and event viewer • - Service management and restarts • - Basic scripting (PowerShell or similar) • - File system and permission management • Experience working in support or managed services environments • Ability to work independently, manage competing priorities, and communicate clearly in both written and verbal form • Familiarity with Dynatrace or comparable APM/infrastructure monitoring tools • Experience configuring or supporting failover and high-availability setups for application environments • Enterprise networking fundamentals (DNS, load balancers, SSL/TLS, firewall rules) as they relate to production troubleshooting • Prior client-facing consulting or enterprise support experience • Exposure to other RPA platforms, including Automation Anywhere

🏖️ Benefícios

• Equal Opportunity Employer • 100% Employer Paid Health Insurance on basic employee plan with option to buy up • Employer HSA Contributions • 50% Employer Paid Dental & Vision Insurance • 401(k) with Matching Employer Contributions • 100% Employer-Paid Life Insurance, AD&D, and LTD • Student Loan Reimbursement • Cell Phone Reimbursement • Voluntary Accident & Critical Illness Insurance • Supplemental Life Insurance • Open PTO • A team that genuinely cares about you, not just the work you do!