Mainframe Software Technical Support Engineer

🕒 Maio 22

🐊 Florida, Illinois, +3 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $73.100 - $117.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Broadcom

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1961

🔧 Hardware

📡 Telecomunicações

☁️ SaaS

💰 Post-IPO Equity em 2017-10

Hardware • Telecommunications • SaaS

A Broadcom é uma empresa global de tecnologia que projeta, desenvolve e fornece uma ampla gama de soluções de semicondutores e software de infraestrutura. A companhia atende aos mercados de data center, redes, software, banda larga, sem fio, armazenamento e industrial. A Broadcom é reconhecida por suas soluções inovadoras em semicondutores e software que viabilizam a entrega de conteúdo de dados e vídeo em escala global. Além disso, a Broadcom mantém o compromisso com padrões de privacidade e acessibilidade em suas interações digitais e no atendimento ao cliente.

Descrição

• Providing omni-channel support for complex questions/problems for product suites to ensure our customers achieve their desired business outcomes. • Delivering a superior customer experience by exhibiting core principles of empathy, expertise, value, and speed. • Maintaining a professional attitude and utilizing technical expertise to resolve problems quickly and effectively. • Acting as a first-level interface with customers when problems/questions are identified with Broadcom Software. • Requesting documentation for review and analysis when appropriate to determine the problem and provide applicable maintenance. • Efficiently utilizing available resources to review and analyze documentation sent by customers. • Uploading logs, dumps, and other documentation for review. • Attempting to recreate errors on available mini systems if the problem has not been previously reported. • Engaging Sustaining Engineering (SE) to analyze data if necessary. • Providing resolutions or existing fixes to customers. • Handling multiple cases efficiently and providing clear communication to colleagues or SE. • Following documented guidelines for case hygiene to provide clear, concise, and timely updates. • Acting as a teammate and collaborating with colleagues for continuous coverage. • Constantly striving to expand product knowledge through formal learning and self-study.

🎯 Requisitos

• Bachelors and 5+ years of related experience or Masters degree and 3+ years of related experience. • Technical and professional certifications as applicable to the position. • Proficiency in z/OS mainframe environment • Knowledge of Mainframe Architecture and Operations • Experience with SMP/E, z/OSMF, USS (Unix System Services), TSO/ISPF, SDSF, IPCS and other z/OS utilities • Experience working with and knowledge of TCP/IP concepts and basic networking including FTP and Telnet processing • Experience working with and knowledge of VTAM and TN3270 session management • JCL knowledge for job submission, troubleshooting, and batch processing • Experience with REXX, CLIST, or similar scripting language • Experience with CICS administration • Experience working in production mainframe environments • Ability to diagnose and resolve technical issues related to z/OS • Knowledge or familiarity with Broadcom Mainframe Products, in particular NetMaster, SOLVE:access, and MIM • Familiarity with GRS and z/OS resource serialization • Knowledge of IBM Data Storage for tape and DaSD. • Strong problem-solving skills and ability to provide high-quality technical support • Strong written and verbal communication skills for technical and non-technical customer-facing interactions and documentation

🏖️ Benefícios

• Medical, dental and vision plans • 401(K) participation including company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company paid holidays • Paid sick leave • Vacation time • Follows all applicable laws for Paid Family Leave and other leaves of absence