Technical Support Specialist II

Outubro 22

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Broadvoice

SiteLinkedInTodas as Vagas

Telecommunications • B2B • SaaS

A Broadvoice é uma empresa em rápido crescimento, focada em soluções de comunicação em nuvem, com o objetivo de fortalecer conexões significativas entre as pessoas. Oferecendo um portfólio abrangente de produtos, incluindo sistemas telefônicos empresariais, ferramentas de vídeo e colaboração, SIP Trunking e soluções de contact center, a Broadvoice apoia as empresas na melhoria das experiências de clientes e colaboradores. A empresa atende a diversos setores, como saúde, varejo, educação, governo e serviços financeiros. Comprometida com a segurança e a satisfação do cliente, a Broadvoice entrega plataformas de comunicação escaláveis e econômicas, como UCaaS e CCaaS, para aprimorar as operações e as interações com clientes.

51 - 200 funcionários

📡 Telecomunicações

🤝 B2B

☁️ SaaS

💰 Private Equity Round em 2020-12

Descrição

• Serve as a Broadvoice brand ambassador by embodying our core values and delivering exceptional customer support • Research, diagnose, and resolve technical issues—particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments • Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments • Accurately document and track issues using our internal ticketing system • Identify and escalate bugs or defects; document feature requests to help improve our product ecosystem • Create and contribute to knowledge base documentation and support the enablement of peers with up-to-date technical info • Communicate real-time insights with your team through collaboration tools like chat and internal channels • Actively grow your technical knowledge with training, manuals, industry publications, and hands-on experience • Take on additional duties and special projects as assigned

🎯 Requisitos

• Strong knowledge of VoIP technologies (SIP, RTP, NAT traversal) and experience in SIP trunking environments • Demonstrated experience troubleshooting SIP signaling and interpreting call logs, preferably with platforms like Metaswitch • Understanding of network fundamentals, router configurations, and basic IT concepts • Strong English communication skills—written, verbal, and in live customer interactions • Ability to manage time effectively and stay detail-oriented in a fast-paced support environment • Previous experience in a Tier 2 or higher technical support role in a VoIP, telecom, or unified communications setting is preferred.

🏖️ Benefícios

• 🚀 Grow Your Career • 🏡Enjoy Flexibility • 🤝 Community & Culture • 🌟 Make an Impact