Technical Support Associate – HVAC/R

🕒 Abril 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.000 - $80.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Budderfly

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚡ Energia

🏢 Corporativo

💰 $5.000.000 Debt Financing em 2022-06

Energy • Enterprise

A Budderfly é uma empresa que fornece serviços de gestão e eficiência energética através de um modelo de energia como serviço. Eles se concentram em aumentar a eficiência energética para empresas sem custos iniciais, instalando equipamentos de ponta e proporcionando manutenção contínua. O modelo da Budderfly permite que as empresas reduzam seu consumo de energia, economizem dinheiro e se tornem líderes em sustentabilidade, alcançando suas metas de zero emissões líquidas. Eles se associam com clientes para modernizar instalações, otimizar operações e reduzir pegadas de carbono com tecnologia inovadora e parcerias de longo prazo. Com investimentos substanciais em infraestrutura energética, a Budderfly transforma desperdício de energia em economia de capital e inova continuamente para aprimorar sustentabilidade e eficiência.

Descrição

• Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc. • Track customer issues through to resolution, within agreed time limits • Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers) • Provide prompt and accurate feedback to customers • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their equipment is fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Deliver training to vendors on systems, processes, and technologies

🎯 Requisitos

• Industry-specific certification in HVAC, Refrigeration or Electrical preferred • Hands on field experience with HVAC, refrigeration, and electrical systems • Strong troubleshooting and organizational skills • Creative problem solver with the ability to multi-task and provide excellent customer service • 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services. • Professional written and interpersonal skills are essential when communicating with customers and clients • Ability to prioritize and manage several milestones and projects efficiently • Extensive experience working with different operating systems including Windows. • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution • Flexible hours required as field crews’ schedules will vary and include some weekend and late-night work. • 15% travel may be required

🏖️ Benefícios

• Full benefits package including medical, dental, visual, 401K, life insurance, and disability insurance • Career advancement opportunities in a fast-growing, supportive company environment • Competitive pay