Enterprise Technical Support Analyst

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🕒 Maio 28

⛷️ Utah – Remoto

⛷️ Utah – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Cision

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🤝 B2B

📱 Mídia

B2B • Media • Marketing

A Cision é líder global em inteligência de mídia, oferecendo uma suíte abrangente de soluções de comunicação e relações públicas. A plataforma da empresa, CisionOne, fornece serviços de monitoramento de mídia, análises e gerenciamento de relacionamento para ajudar os clientes a entender, influenciar e amplificar suas histórias. A Cision auxilia seus clientes na identificação e conexão com jornalistas e influenciadores, distribuindo comunicações significativas de relações públicas e marketing, e medindo seu impacto. Com uma gama de marcas como Brandwatch e PR Newswire, a Cision apoia relações públicas e comunicações corporativas, gerenciamento de reputação de marca, insights de mídias sociais e relações com investidores.

Descrição

• Answer incoming calls and/or web cases from our most strategic clients• Make outbound calls as needed to clients to resolve support cases• Respond to case comments from our web portal to support our clients• Documents support cases thoroughly, showing research steps and resolution• Identify client concerns and engage appropriate internal resources to ensure timely resolution• Use resources to resolve issues in a timely and self-sufficient manner• Communicates well within department and with other departments• Strives to meet and exceed individual, and team, goals and metrics• Abides by phone schedule to ensure enough coverage for our clients• Ability to demonstrate professionalism in communicating with clients both written and verbally• Performs other duties and/or projects as assigned by management within the area of responsibility and control

🎯 Requisitos

• 4-year bachelor’s degree preferred• Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred• Exceptional client service skill• Technically savvy with excellent troubleshooting and analytical skills• Working knowledge of EDI files is a bonus• Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)• Acts as a self-starter and uses critical thinking skills regularly• Professional, effective, and clear communication skills• Comfortable with de-escalating client issues and temperament• Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees

🏖️ Benefícios

• Competitive total rewards (base salary + bonus, if applicable)• Customizable benefits package (3 medical plans with Health Saving Account company match)• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays• Flexible time off for exempt team members + 13 paid holidays• Paid parental leave (including maternity + paternity leave)• Education assistance opportunities and free LinkedIn Learning access• Free mental health and family planning programs, including adoption assistance and fertility support• 401(K) program with company match• Pet insurance• Employee resource groups