Senior SAP EWM Support Consultant

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🖥️ Consultor SAP

👻 Score fantasma 10%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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C5MI

201 - 500 funcionários

Fundada em 2016

💼 Consultoria

🏢 Corporativo

📦 Logística

Consulting • Enterprise • Logistics

A C5MI é uma empresa de transformação de cadeias de suprimentos e implementação de sistemas que operacionaliza sistemas empresariais SAP para execução em tempo real. A empresa se concentra na implementação e sustentação do SAP S/4HANA, SAP EWM (Gestão de Armazém Estendido) e SAP TM (Gerenciamento de Transporte), construindo soluções completas que conectam sistemas centrais digitais às tecnologias da Indústria 4. 0 (fabricação digital, AMRs/AGVs, RFID, gêmeos digitais) e IA/automação para melhorar a visibilidade, adaptabilidade, previsibilidade e autonomia em redes de armazéns e distribuição. A C5MI oferece gestão de programas e projetos, um Centro de Excelência em Automação, apoio a contratos federais e integrações com nuvem/parceiros (Google Vertex AI, UiPath AI Center, Zebra RFID, Kinexon, etc. ) para promover resiliência da cadeia de suprimentos, clareza operacional e execução em escala.

Descrição

• Serve as the subject matter expert for SAP Extended Warehouse Management (EWM) post-go-live support • Lead hypercare initiatives following SAP EWM implementations • Own the EWM support workstream for assigned clients, including ticket prioritization, service level performance, and status reporting • Escalate complex, high-impact, and cross-module support issues and lead root cause analysis for critical incidents • Provide technical leadership, coaching, and mentorship to EWM Support Consultants I, II, and III • Design and oversee configuration of enhancements and permanent fixes, partnering with development teams on custom solutions • Track system performance, identify bottlenecks, and drive continuous improvement to increase system stability • Develop and improve support procedures, troubleshooting standards, and EWM documentation • Educate users on EWM workflows, business processes, and reporting metrics; conduct training sessions for end users and client personnel • Collaborate with client leadership, development teams, project managers, and stakeholders • Oversee software updates and security patches • Travel up to 25-50% to client sites for onsite go-live and hypercare support • Participate in quality assurance activities and protect sensitive information according to security policies • Perform other related tasks assigned by the direct supervisor

🎯 Requisitos

• Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 5-7 years of relevant experience, including hands-on SAP EWM configuration and troubleshooting, OR 7-10 years of relevant experience without a bachelor’s degree • Background or education in logistics, distribution, MIS, IT, or a related field • SAP EWM certification required; if not currently certified, must obtain certification within 6 months of hire • Deep knowledge of SAP logistics modules and the software development life cycle (SDLC) • Proven ability to train and mentor team members and client users • Excellent organizational and multitasking skills, with the ability to handle multiple support tickets simultaneously and prioritize urgent issues effectively • Clear and professional communication skills, with the ability to explain technical concepts to non-technical users • Strong problem-solving and troubleshooting skills, with a meticulous approach to system configuration and issue resolution • Must be able to obtain and maintain an active government clearance (requires U.S. citizenship) • Nice to have: Experience on multiple full-lifecycle SAP EWM implementations, including embedded or decentralized EWM on S/4HANA • Nice to have: Experience with advanced EWM capabilities such as Material Flow System (MFS), labor management, or yard management • Nice to have: Ability to read and debug ABAP code • Nice to have: Experience working with the Department of Defense or another federal agency

🏖️ Benefícios

• Medical coverage • Dental coverage • Vision coverage • Life coverage • Long-term disability coverage • 401(k) plan • Bonus opportunities • Paid holidays • Paid time off • Personal development support

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