Lead Operations Engineer

🕒 Ontem

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CacheFly

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2002

🤝 B2B

☁️ SaaS

B2B • SaaS

CacheFly é a rede de entrega de conteúdo (CDN) privada premium que oferece entrega de conteúdo de alta performance e baixa latência e serviços de borda para plataformas onde desempenho e controle são vantagens competitivas. Ela atende os setores de mídia e entretenimento, jogos, tecnologia de anúncios, plataformas VoD e distribuidores de software com recursos como suporte multi-CDN, cache/sombreamento dedicado, otimização de imagens, armazenamento de objetos, funções de borda, streaming de logs e mais de 75 pontos de presença globalmente. A CacheFly enfatiza altas taxas de acerto de cache, preços previsíveis, suporte personalizado 24/7 e integração sem riscos para clientes que exigem entrega confiável e rápida em escala.

Descrição

• Serve as the primary technical resource and senior escalation point for the Operations team. • Work hands-on across all core responsibilities — provisioning, upgrades, configuration management, performance work, and customer support. • Lead the response on large-scale incidents and oversee the handling of smaller ones. • Own communication with large and strategic customers during incidents and escalations — clearly, calmly, and professionally under pressure. • Author incident post-mortems and drive the actionable follow-ups and process improvements that come out of them. • Continuously improve CDN reliability, performance, and operational excellence across the platform. • On-call & Escalations: We provide 24/7 coverage for incidents and customer support, and you are the top technical link in the escalation chain. You will take escalations outside of normal working hours. Major incidents will reach you when they happen, not when it’s convenient. This is a defining part of the role, and we want candidates who go in clear-eyed about that. In exchange, you have a real escalation path of your own — you’re never carrying a major event alone. Escalation path is as follows: Operations team > Lead Operations Engineer > VP of Engineering > CTO.

🎯 Requisitos

• In-depth Linux system administration experience at scale. • Deep understanding of HTTP and caching. • Strong networking knowledge — routing and TCP/IP. • Proven ability to troubleshoot and resolve complex, customer-facing issues. • Ability to reverse-engineer system architectures with limited documentation and document them for the team. • Clear, professional communication with customers under pressure. • Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS / RHEL / Rocky Linux. • Proficiency in a scripting language (Bash, Python, PHP, or similar). • Experience operating in high-availability, latency-sensitive environments.

🏖️ Benefícios

• People-First Culture; While we’re obsessed with performance, we’re also deeply committed to taking care of our people through fair compensation, competitive global benefits, and a culture of mutual respect and authenticity. • Competitive salary and annual bonus (15% target) • Cutting-edge technology and resources to help you succeed in your role • Remote-first culture • Unlimited PTO and all National holidays off • $3,000 work-from-home stipend, monthly internet/phone or coworking allowance • Full health benefits (medical, dental, vision, LTD/STD, life) – most at no cost to you* • 401(k) with 4% Safe Harbor company match, fully vested from day one*