Director, Patient Engagement – Retention

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🕒 Julho 27

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Cadence Solutions

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2013

💼 Consultoria

🏢 Corporativo

🤝 B2B

Consulting • Enterprise • B2B

A Cadence Solutions é uma integradora de sistemas e empresa de consultoria focada em gestão da informação e transformação digital. Eles aceleram a adoção corporativa do Microsoft 365, SharePoint (incluindo migrações do SharePoint Online e Server), Microsoft Purview, Power Platform e OpenText. A Cadence oferece implementações de SharePoint, migrações de conteúdo em larga escala (incluindo uma solução de migração chamada Peregrine), verificações de governança e saúde do SharePoint, prontidão para Copilot e governança de dados para Copilot, gestão de registros, eDiscovery, prevenção de perda de dados e treinamentos práticos e workshops de Microsoft 365. Seus serviços estão centrados em consultoria de migração, estratégia de conteúdo, classificação e insights, e ajudam organizações a aplicar as melhores práticas de governança e compliance em ecossistemas ECM e M365.

Descrição

• Own patient retention, adherence, and engagement outcomes across Cadence's remote care programs. • Diagnose the drivers of disengagement across the patient lifecycle, from enrollment and activation through ongoing chronic disease management, and translate that diagnosis into a prioritized roadmap of interventions. • Build and scale engagement systems and cross-functional workflows, partnering with Product, Data, and Engineering to move zero-to-one pilots into repeatable, automated operating models. • Design and run structured experiments across outreach channels, segmentation, and engagement triggers, defining hypotheses, holdouts, and success metrics that distinguish real signal from noise. • Prioritize engagement investments using financial and clinical framing, stratifying patients by clinical measure and disengagement risk to focus effort where it moves retention and cost of care most. • Strengthen the engagement stack through automation and AI-supported prioritization and personalization, designing workflows that route the highest-risk patients efficiently and preserve human touch where it matters. • Define performance governance for engagement programs, including metrics, reporting cadences, and post-launch measurement, and drive continuous improvement against retention and adherence targets.

🎯 Requisitos

• 8-10+ years in product operations, growth operations, lifecycle or engagement operations, product marketing, program management, or a related cross-functional role. • Track record owning or directly influencing lifecycle metrics such as retention, engagement, activation, adherence, churn, or utilization, with measurable business impact. • Proven ability to build programs, workflows, or engagement systems and scale them into repeatable cross-functional operating models. • Strong cross-functional leadership through influence across Product, Operations, Clinical, Data, Engineering, or Marketing, including stakeholder alignment, dependency management, launch planning, and tradeoff decisions. • Strong analytical and experimentation background, including defining hypotheses, success metrics, holdouts, and ROI, and translating data into prioritized roadmaps and workflow improvements. • Fluency with AI-assisted development tools and the ability to evaluate where AI accelerates the build versus where human judgment is required.

🏖️ Benefícios

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend