IT Support Technician

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🕒 Novembro 20, 2025

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Calibrate North LLC.

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2022

👥 RH Tech

🎯 Recrutamento

🤝 B2B

HR Tech • Recruitment • B2B

A Calibrate North LLC é uma fornecedora dedicada de serviços terceirizados de recrutamento e consultoria em aquisição de talentos. Eles se especializam em ajudar pequenas e médias empresas a aprimorar seus processos de contratação, oferecendo soluções que vão desde serviços de consultoria até terceirização completa do recrutamento. Com foco na construção de relações de confiança, a Calibrate North enfatiza a transparência e uma abordagem personalizada para atender aos desafios únicos de contratação enfrentados por seus parceiros.

Descrição

• Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support. • Perform systems administration work in Office 365, Active Directory and other line of business applications. • Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents. • Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based). • Contribute to internal knowledge bases, client education articles, and public release articles and research papers. • Contribute to reports, briefs, and presentations.

🎯 Requisitos

• U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance. • General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support. • General knowledge of networking and audio-visual support. • Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond. • Strong communication skills. • Experience in a multi-client environment - experience in managed services is highly desired. • Experience with Azure Government and Office 365 GCC High is highly desired. • Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management). • Experience in a professional customer support setting, even if non-IT. • Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure. • Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls).

🏖️ Benefícios

• Fully paid individual healthcare, vision and dental insurance for the employee. • Paid certification and training opportunities. • Three weeks of paid vacation + 10 paid holidays. • A supportive environment with a focus on keeping healthy work-life balance. • Retirement benefit (401k) with company match.