Support Team Technical Lead

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🕒 Setembro 23, 2025

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Calibrate North LLC.

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2022

👥 RH Tech

🎯 Recrutamento

🤝 B2B

HR Tech • Recruitment • B2B

A Calibrate North LLC é uma fornecedora dedicada de serviços terceirizados de recrutamento e consultoria em aquisição de talentos. Eles se especializam em ajudar pequenas e médias empresas a aprimorar seus processos de contratação, oferecendo soluções que vão desde serviços de consultoria até terceirização completa do recrutamento. Com foco na construção de relações de confiança, a Calibrate North enfatiza a transparência e uma abordagem personalizada para atender aos desafios únicos de contratação enfrentados por seus parceiros.

Descrição

• Handle the most complex and challenging IT service requests, incidents, and escalations that require advanced technical expertise • Provide technical mentoring and guidance to support team members, helping develop their troubleshooting and problem-solving skills • Ensure all support solutions and implementations comply with CMMC requirements and cybersecurity best practices • Develop and maintain technical documentation, standard operating procedures, and knowledge base articles focused on complex scenarios • Lead technical training sessions and knowledge sharing initiatives to elevate the entire team's capabilities • Collaborate with the Support Team Manager on technical skill development plans and team growth strategies • Drive the implementation of long-term, scalable solutions rather than quick fixes • Serve as the primary technical escalation point for challenging Microsoft 365, Active Directory, and security-related issues

🎯 Requisitos

• U.S. citizenship • Security+ (or higher) certification at hire or within 365 days of hire • 5-10 years of experience in IT systems administration and technical support roles • In-depth understanding of Microsoft ecosystem, including advanced Microsoft 365, Intune, and Azure administration • Extensive experience with Microsoft Intune policy management, device configuration, and endpoint compliance enforcement • Advanced knowledge of Conditional Access policy configuration, implementation, and troubleshooting • Minimum 3+ years of hands-on experience with Government Community Cloud High (GCC High) tenant administration and compliance requirements • Proficiency in PowerShell and Python automation scripting for system administration and process improvement • Advanced knowledge of IT systems, including virtualization, enterprise Windows environments, endpoint management, and complex infrastructure • Strong understanding of cybersecurity principles and CMMC compliance requirements • Proven experience in technical mentoring or team training • Advanced knowledge of networking, including complex DNS, DHCP, VLANs, firewall configurations, and hybrid cloud connectivity • Ability to analyze complex technical problems, develop comprehensive solutions, and mentor others through similar scenarios • Excellent communication skills for both technical and non-technical audiences.

🏖️ Benefícios

• Fully paid individual healthcare, vision and dental insurance for the employee • Paid certification and training opportunities • Three weeks of paid vacation + 10 paid holidays • Retirement benefit (401k) with company match • A supportive environment with a focus on keeping healthy work-life balance