Nurse Triage Operations Admin

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🕒 3 dias atrás

🌵 Arizona, Florida, +12 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $55.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Call 4 Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1997

🏥 Saúde

🤝 B2B

Healthcare • B2B

A Call 4 Health é um contact center médico especializado em telemedicina e serviços de triagem de enfermagem, que oferece gestão médica e suporte ao cliente 24 horas por dia, todos os dias do ano, para organizações de saúde. Fundada para oferecer um atendimento acolhedor e centrado no paciente, a Call 4 Health disponibiliza operações de contact center no modelo BPO, triagem de enfermagem, suporte à telessaúde, integrações de workflows e CRM, além de soluções viabilizadas por tecnologia para hospitais e sistemas de saúde. A empresa valoriza o profissionalismo aliado à empatia e utiliza tecnologia de ponta e treinamentos especializados para apoiar pacientes, famílias e organizações clientes.

Descrição

• Coordinate administrative planning and operational oversight for assigned functions within Call 4 Health's 24/7 Nurse Triage department • Evaluate staffing requirements, analyze coverage trends, and develop and implement workforce scheduling strategies • Maintain the master nursing schedule across all shifts and coverage requirements • Coordinate schedule changes, PTO requests, call-outs, and shift coverage • Identify staffing gaps and coordinate coverage for open shifts • Maintain records of scheduled hours, actual coverage, and staffing changes • Monitor staffing trends and provide regular reports to leadership • Coordinate with Nurse Supervisors and Team Leads regarding coverage concerns and staffing escalations • Develop and maintain onboarding checklists and training documentation • Coordinate new nurse onboarding, orientation schedules, and required training activities • Track completion of training, competencies, and documentation • Maintain centralized records of nursing licenses and credentialing requirements • Track RN and LPN license status across applicable states, expiration dates, renewals, continuing education, certifications, and other credentialing requirements • Alert leadership to upcoming expirations, missing documentation, and compliance concerns • Assist with new state licensure applications and renewals • Develop, evaluate, and maintain administrative procedures for scheduling, onboarding, and credential tracking • Maintain employee and operational records • Support communication and coordination between nurses, supervisors, and leadership • Prepare operational reports and staffing metrics • Identify opportunities to streamline administrative workflows and participate in departmental improvement initiatives • Provide administrative support to the Director of Nurse Triage Operations and Nurse Supervisors • Analyze staffing utilization, scheduling costs, and operational performance to improve departmental efficiency

🎯 Requisitos

• Previous experience in a healthcare administrative, scheduling, staffing, or clinical coordination role • Experience with electronic scheduling systems, Microsoft Teams, and Microsoft Office • Strong organizational and time-management skills • Excellent written and verbal communication skills • Ability to manage multiple priorities and meet deadlines • Strong attention to detail • Ability to work independently and identify opportunities for process improvement • Licensed Practical Nurse, Medical Assistant Certification, or comparable healthcare education/experience preferred • Experience coordinating schedules for a healthcare workforce preferred • Experience with nurse onboarding and credentialing preferred • Familiarity with multistate nursing licensure and the Nursys verification system preferred • Experience supporting remote clinical teams preferred • Experience in telephone triage, nurse navigation, or other 24/7 healthcare operations preferred • Graduate Degree or better in Nursing or related field preferred

🏖️ Benefícios

• Remote work environment • No travel required • Reasonable accommodations for qualified applicants and employees • Equal opportunity employment

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