Product Analyst – Customer Retention

🕒 Abril 1

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🔍 Analista de Produto

👻 Score fantasma 47%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Capgemini

Capgemini

10.000+ funcionários

Fundada em 1967

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Capgemini é líder global em parceria com empresas para transformar e gerenciar suas operações aproveitando o poder da tecnologia. Com expertise em uma ampla gama de setores, como aeroespacial, automotivo, bancário e saúde, a Capgemini oferece um portfólio de serviços em constante evolução para atender às necessidades, em constante mudança, de seus clientes. Suas ofertas incluem Cloud, cibersegurança, dados e inteligência artificial (IA), e gestão empresarial, entre outras. A Capgemini também enfatiza inovação e sustentabilidade, ajudando as empresas a alcançar a transformação digital enquanto promove a responsabilidade ambiental e social. Além disso, a Capgemini oferece oportunidades de carreira em diversos níveis e profissões, incentivando a inovação e a diversidade em sua força de trabalho.

Descrição

• This role is responsible for obtaining and evaluation data that supports customer retention initiatives. • Analyzes information using data and supports retention leader in creating monthly retention report outs.

🎯 Requisitos

• Fluent **English** skills • Minimum required work experience: 3 to 6 years. • Bachelor's degree: required (Analytics) • Experience in **Customer Retention** processes. • Experience in **Insurance Companies** is a preferable. • **Product Development and Innovation**: Continuous improvement and development for new and existing products, technology, or services from concept through to production. Considers the user experience and processes and applies this knowledge to advocate for the user at every stage of the product life cycle. • **Product Strategy and Roadmapping**: Coordinates inputs from customers, developers, market, and competitive information and translates them into product development efforts. Develops profitable short and long-term strategies by ownership of product composition, appetite exposure management and eligibility refinement. • **Market Research**: Conducts research into market and industry trends, target user base and competing products. Identifies opportunities for growth and anticipates potential threats to the product’s success. • **Product and Industry Knowledge**: Demonstrates a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy. • **Project Management:** Follows an agile development process to conceive, plan, develop, iterate, launch and evaluate new products, pricingand/or contract changes. Provides direction, delegates and removes obstacles to get work done. Develops prototypes, tests minimum viable product, and adjusts approached based on feedback. Communicates timeframes, project status, announcements, rollouts, change management including communications. • **Other Critical Skills** • Data Analytics - Intermediate**Customer Experience - Intermediate**Retention Reporting - Intermediate**Communication - Intermediate • **Software / Tool Skills** • Power BI - Intermediate (4-6 Years)**Excel - Intermediate (4-6 Years)**PowerPoint - Intermediate (4-6 Years)

🏖️ Benefícios

• Competitive salary and performance-based bonuses • Comprehensive benefits package • Career development and training opportunities • Flexible work arrangements (remote and/or office-based) • Dynamic and inclusive work culture within a globally renowned group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development

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