Technical Support Engineer • Telematics

🕒 Janeiro 31

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Teltonika

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1998

🔌 API

🤖 Inteligência Artificial

📡 Telecomunicações

API • Artificial Intelligence • Telecommunications

A Teltonika é uma empresa líder especializada no desenvolvimento e fabricação de soluções para Internet das Coisas (IoT). Com mais de 20 milhões de dispositivos projetados e produzidos na Lituânia, seus produtos são vendidos globalmente através de uma rede de escritórios em 20 países. A empresa foca em diversas unidades de negócios, incluindo telemática, telemedicina, soluções de rede e carregamento de veículos elétricos, enquanto também se esforça para cultivar uma força de trabalho talentosa dedicada à inovação e à satisfação do cliente no setor de IoT.

Descrição

• Work with various Teltonika Telematics-manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire • Propose different ways on how to incorporate our devices for various use cases • Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients • Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed • Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields • Cooperate with R&D, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time • Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use cases • Guide colleagues and customers by preparing wiki documentation or training

🎯 Requisitos

• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage) • Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields • Passion for providing help to others, caring, willing to grow and enrich your technological know-how • Analytical and creative thinking and mindset for problem-solving and troubleshooting • Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE • Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage) • Experience in customer service (this will be considered as an advantage)

🏖️ Benefícios

• Cartão Caju (Vale Refeição of R$35 per working days + Saldo Livre of R$750 monthly + R$09 per working day) • coffee and fruits provided in the office • TotalPass, SESC membership, healthcare, dental care, and life insurance • regular office celebrations and events • better leadership while regularly sending our managers to external coaching sessions • conducting annual employee engagement surveys