Vice President, Contact Center Solutions – Service Management

🕒 Maio 21

🏄 California – Remoto

🏄 California – Remote

💵 $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

📞 Representante de Call Center

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Ellit Groups

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

Healthcare • Life Sciences • Managed Services

Colocando os pacientes no centro da transformação digital da saúde, viabilizada pela tecnologia da informação.

Descrição

• Generate and close new business opportunities within contact center and related service lines. • Lead contact center assessments for prospective clients, including staffing models, cost per contact, KPI performance, and quality programs. • Use assessments as a consultative entry point to drive new engagements. • Develop and expand executive-level client relationships. • Lead client presentations, sales pitches, and solution design discussions. • Own and contribute to RFP responses, proposals, and Statements of Work. • Partner with Finance and executive leadership on contract reviews and negotiations. • Maintain an active pipeline aligned to a $5M annual sales quota. • Serve as a trusted advisor on contact center strategy, operations, and CCaaS platforms. • Provide oversight and leadership support for contact center implementations and go-lives. • Ensure clear communication and alignment across stakeholders. • Guide contact center optimization and performance improvement initiatives.

🎯 Requisitos

• 8+ years of experience in healthcare contact center operations, consulting, or related leadership roles. • Proven success in business development and revenue generation. • Demonstrated ability to build relationships, influence executives, and close deals. • Experience leading both sales pursuits and delivery execution. • Deep understanding of contact center operations, KPIs, and workforce management. • Experience with Contact Center as a Service (CCaaS) platforms. • Strong executive presence and communication skills. • Experience supporting proposals, RFPs, and contract negotiations. • Experience with Epic MyChart IT Operations.

🏖️ Benefícios

• Competitive salary and benefits package. • Opportunity to work in a collaborative and innovative environment. • Professional development opportunities to advance your career. • Flexible work arrangements to promote work-life balance. • Remote role with travel approximately 25%, with potential to increase up to 50% as needed.