Communications Governance Administrator

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CarringtonCrisp

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2003

📚 Educação

Education • Consulting

A CarringtonCrisp é uma empresa de consultoria que faz parcerias com universidades e escolas de negócios para oferecer insights e soluções imaginativas e orientadas por dados. Eles se concentram em oferecer abordagens únicas para o cenário educacional em constante mudança, utilizando inteligência, insight e criatividade. Conhecida por sua análise objetiva, a CarringtonCrisp ajuda as instituições educacionais a conquistar novas perspectivas e atingir seus objetivos. Seu trabalho é reconhecido por injetar energia e oferecer novos pontos de vista, garantindo que as instituições permaneçam relevantes e eficazes em suas ofertas educacionais.

Descrição

• Responsible for drafting and reviewing all customer facing communication pieces (i.e., letters, emails, web based, etc.) to ensure compliance with all applicable regulations, laws, and company policies. • Identify areas for improvement in the communication process and compliance, propose cost-effective solutions for both traditional and digital communications. • Conduct regular audits of letter logic and regulatory requirements to ensure accuracy and compliance. • Conduct Quality Assurance efforts on XML, or similar. • Analyze and streamline communication strategies to minimize unnecessary communications while keeping all stakeholders informed. • Engage with internal and external legal counsel to address and resolve identified issues, ask probing questions to explore alternative solutions and a proper understanding of regulatory and systems alignment. • Collaborate with technology partners to optimize letter integrations and compliance solutions. • Write clear, concise, and customer-facing content that meets regulatory requirements and enhances customer awareness and engagement. • Serve as a project manager when necessary, leading initiatives to control and enhance communication processes. • Monitor and report on the effectiveness of communication strategies, adjusting as needed. • Build rapport and maintain trust with business and compliance partners throughout the organization to enable collaboration and efficient change management processes. • Continually monitor industry trends and changes in regulations affecting mortgage servicing communications, adapting communications to align with best practices. • Perform other duties as assigned.

🎯 Requisitos

• Bachelor’s degree in Business Administration, Finance, Communication, or equivalent work experience. • Five plus (5+) years of experience in mortgage servicing, with a strong emphasis on compliance, letter logic/ targeting rules, and multi-channel communication processes. • Three plus (3+) years of experience authoring customer facing content. • Experience with the full life cycle of the communication processes and project management is essential for success in this position. • Strong working knowledge of mortgage servicing and compliance regulations/issues specific to mortgage servicing customer communications. • Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner aligned with regulatory guidelines. • Familiarity with content management tools and compliance solutions (e.g., Messagepoint, Covius). • Strong understanding of business processes, project management, and data analysis. • Strong analytical skills with a detail-oriented approach to problem-solving. • Proven ability to establish relationships, collaborating across departments using a customer service approach. • Growth mindset focused on process improvement, user adoption, and customer engagement. • Ability and desire to function in a high-paced, heavily regulated work environment. • Strong time management skills and delivers high-quality work within defined timelines.

🏖️ Benefícios

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. • Educational Reimbursement. • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.