M365 Exchange Administrator

🕒 Maio 29

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Cayuse Holdings

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏛️ Governo

🤝 B2B

🔒 Cibersegurança

Government • B2B • Cybersecurity

Cayuse Holdings é uma empresa que representa um portfólio de negócios focados em oferecer serviços de TI em diversos setores, incluindo Governo, Comércio e Soluções Nativas. A empresa prioriza relacionamentos de longo prazo com os clientes e oferece uma ampla gama de serviços, como gerenciamento de programas e projetos, operações de cibersegurança e implementação de sistemas. Com um compromisso com a sustentabilidade e gestão responsável, a Cayuse Holdings visa ter um impacto positivo enquanto atende governos federais, estaduais e locais, além de entidades tribais.

Descrição

• Serve as the primary M365 administration support resource for the client’s environment. • Perform daily monitoring, maintenance, and configuration activities across the M365 suite (Exchange Online, SharePoint Online, Teams, OneDrive, and associated apps). • Ensure high availability, performance, and reliability of M365 services. • Respond to and resolve escalated incidents, service requests, and problems related to the M365 environment with an emphasis on Exchange Online, while supporting the entire M365 suite. • Troubleshoot complex issues involving mail flow, permissions, distribution lists, resource mailboxes, Teams collaboration/meetings, SharePoint access and permissions, and integrated applications. • Collaborate with Microsoft Support and internal stakeholders as needed for complex or high-impact issues. • Work closely with the Service Desk and Deskside Support teams to assist in resolving end-user issues related to M365 services. • Provide guidance, advanced troubleshooting steps, and escalation support for M365-related tickets. • Participate in knowledge transfer sessions and provide training as required. • Work with the user provisioning/user administration team to ensure proper and timely provisioning, deprovisioning, and modification of M365 user accounts, licenses, and roles. • Ensure M365 provisioning processes are current, accurate, and aligned with organizational policies and security standards. • Develop, maintain, and update Standard Operating Procedures (SOPs) for M365 administration activities. • Create and maintain Knowledge Base (KB) articles for use by Service Desk and Deskside Support teams, ensuring clarity, accuracy, and consistency. • Document configurations, changes, and known issues to support continuity and audit requirements. • Monitor Microsoft 365 admin center dashboards, service health, and security/alerting tools for incidents, advisories, and alerts. • Assist with planning, testing, and implementation of M365 upgrades, feature releases, and security patches. • Support adherence to organizational security policies, including conditional access, MFA, and data protection controls as directed by security teams. • Identify opportunities to improve M365 performance, reliability, and user experience. • Recommend and implement improvements to automation, monitoring, and administrative processes. • Stay current with Microsoft 365 roadmaps, new features, and best practices, and provide recommendations on adoption. • Other duties as assigned.

🎯 Requisitos

• Minimum of 3–5 years of hands-on experience working as a Microsoft 365 Administrator in an enterprise environment supporting more than 1,000 users. • Demonstrated experience supporting Exchange Online, SharePoint Online, Teams, and M365 apps in a production environment. • Microsoft 365 Fundamentals Certification (e.g., MS-900 or successor). • Microsoft 365 Associate-level Certification (e.g., Messaging Administrator, Teams Administrator, or Modern Desktop Administrator Associate, as applicable). • Must be able to pass a background check. • Minimum Skills Required: Must possess problem-solving skills. • Exceptional communication skills, both oral and written • Ability to respond effectively to customers with a sense of urgency. • Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. • Highly motivated with the ability to handle and manage multiple tasks at any one time. • Ability to forge new relationships, individual and teaming in nature. • Must be a Self-starter, that can work independently and as part of a team.

🏖️ Benefícios

• Medical, Dental and Vision Insurance • Wellness Program • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) • Short-Term and Long-Term Disability options • Basic Life and AD&D Insurance (Company Provided) • Voluntary Life and AD&D options • 401(k) Retirement Savings Plan with matching after one year • Paid Time Off