Contact Center Systems Administrator

🕒 Abril 9

🗿 South Dakota – Remoto

🗿 South Dakota – Remote

💵 $62.623 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Representante de Call Center

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

CCC Intelligent Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1980

CCC Intelligent Solutions Inc. é uma plataforma de nuvem líder para a economia de seguros P&C de trilhões de dólares, criando experiências inteligentes para seguradoras, reparadoras, montadoras, fornecedores de peças, credores e mais. A CCC Intelligent Experience Cloud, alimentada por uma ampla IA e uma arquitetura inovadora baseada em eventos, conecta mais de 35.000 empresas para permitir aplicações e plataformas personalizadas para resultados otimizados e experiências personalizadas que simplesmente funcionam. Através de inovações propositais e a força de nossas conexões, nossas tecnologias capacitam as pessoas e a indústria a serem confiáveis para manter a vida em movimento quando mais importa. Saiba mais sobre a CCC em www.cccis.com.

Descrição

• Administer and support Amazon Connect and Salesforce Service Cloud for a 500+ user environment • Manage user provisioning, de‑provisioning, profiles, roles, permissions, and access controls • Build and maintain basic Amazon Connect contact flows, queues, routing profiles, and prompts • Configure and maintain Salesforce Service Cloud user profiles and system settings • Troubleshoot and resolve end‑user issues across Amazon Connect and Salesforce Service Cloud • Diagnose call routing, login, access, reporting, and system performance issues • Investigate and resolve reporting discrepancies across both platforms • Partner with vendors and internal technical teams to resolve escalations as needed • Ensure timely ticket resolution in accordance with SLAs and operational priorities • Provide proactive communication and status updates to internal stakeholders during incidents or outages • Identify recurring issues and recommend improvements to reduce support volume and user impact • Document configurations, processes, and known issues • Support platform enhancements, releases, and configuration changes • Serve as a trusted technical advisor to contact center leaders and operational teams

🎯 Requisitos

• 5+ years of experience supporting contact center or CRM platforms in an enterprise environment • Hands-on experience administering Amazon Connect and Salesforce Service Cloud required • Prior experience with NICE CXone administration preferred • Proven experience supporting large user populations (300+ users preferred) • Strong knowledge of Amazon Connect fundamentals, including Contact flows, Queues, routing profiles, user management and basic integrations • Strong knowledge of Salesforce Service Cloud administration, including User profiles, roles, permissions, Case management and reporting • Experience troubleshooting reporting and data visibility issues • Familiarity with ticketing systems and IT service management practices

🏖️ Benefícios

• 401K Match • Paid time off • Annual Incentive Plan • Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups