OEM Account Manager

🕒 Setembro 21

🦌 Connecticut, New Jersey, +1 estados a mais – Remoto

infoinfo

💵 $120.000 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of CDK Global

CDK Global

5001 - 10000 funcionários

Fundada em 1972

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

A CDK Global é uma fornecedora líder em soluções de software para concessionárias, atendendo a quase 15. 000 locais de concessionárias em todo o mundo. A empresa capacita concessionárias automotivas e de caminhões pesados com ferramentas e tecnologia avançadas para aprimorar as operações de vendas e serviços. Com mais de 50 anos de experiência, a CDK Global oferece um conjunto abrangente de produtos, incluindo Sistemas de Gestão de Concessionárias, software de Gestão de Relacionamento com o Cliente (CRM), soluções de Varejo Digital e ferramentas de Finanças e Seguros. A empresa foca na criação de soluções integradas e contínuas para melhorar a confiança, simplificar operações e aumentar os lucros de seus clientes nos setores automotivo e de caminhões pesados. A CDK Global também enfatiza a utilização de inteligência artificial para transformar a experiência de varejo automotivo, oferecendo insights e inteligência por meio de seu portal de soluções unificadas.

Descrição

• Develop, retain, and grow a strategic CDK OEM program • Oversee OEM account initiatives and resources needed to achieve strategic business goals • Lead and provide high-level oversight to matrixed internal teams across customer support, billing, product and technology, and operations • Manage business relationships and program service delivery tied to statements of work • Organize and run quarterly business updates, weekly program update meetings, and ad hoc client-facing engagements • Collaborate on program financial modeling, project-based projections, and monthly/annual financial deliverables • Facilitate presentation, communication, and approval of OEM program invoices • Serve as an escalation point for program inquiries involving enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting • Negotiate project resources, deliverables, and costs • Identify new OEM business opportunities and facilitate executive-level engagements • Compile forecasting, planning, modeling, and invoice presentations with finance teams • Coordinate buy-sells, conversions, terminations, and related change administration • Develop, implement, and maintain program service-level processes • Partner with product and technology teams on feature development, prioritization, and defect fixes • Manage new statements of work and change request development, approvals, and execution • Ensure compliance with client technical requirements • Collaborate on training for installations and ongoing support • Support pilots, launches, pricing, dealer adoption, communications, implementations, and ongoing support • Provide program dashboards showing status and performance

🎯 Requisitos

• 5-10 years software project, program, and/or engagement management • 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables • Expert in automotive retail solutions and workflows • Hands on ability to navigate complex business environments to resolve customer requests and requirements • Strong communication, presentation, and organization skills • Excellent analytical skills including the ability to model scenarios and manage to financials • Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity • Ability to anticipate and adapt to changing conditions, risks and opportunities • Expert with MS Word, MS Excel, MS Project and Visio • Experience working with Auto Manufacturer dealer retail programs preferred • Knowledgeable on CDK applications preferred • PMP or other industry certification a plus • Bachelor’s or equivalent experience • Must be local to New Jersey, Philadelphia, or Connecticut • Must be able to travel 50% within the territory • Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship

🏖️ Benefícios

• Yearly bonus • Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement

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