Senior Engineer – Managed Services – Mainframe z/OS ISV

🕒 Maio 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $107.300 - $150.180 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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CDW

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🏢 Corporativo

☁️ SaaS

🔒 Cibersegurança

💰 Post-IPO Equity em 2015-07

Enterprise • SaaS • Cybersecurity

A CDW é uma provedora líder de soluções tecnológicas, oferecendo uma gama abrangente de produtos e serviços para atender às necessidades dos setores empresarial, governamental, de saúde e educação. Eles são especializados em fornecer serviços de infraestrutura de TI, serviços gerenciados e soluções de segurança. A CDW faz parcerias com as principais marcas de tecnologia para entregar soluções personalizadas que aumentam a produtividade e o desempenho dos negócios em vários setores. Com um forte foco em transformação digital, segurança e soluções em nuvem, a CDW apoia as empresas na navegação pelas complexidades dos ambientes de TI modernos. Sua expertise abrange vários domínios, incluindo espaços de trabalho digitais, cibersegurança e soluções empresariais, fazendo da CDW um parceiro chave na condução de avanços tecnológicos.

Descrição

• Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP) • Ensures system improvements and/or modifications are implemented. • Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments • Identifies and resolves performance issues • Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules • Participates in ongoing development and improvement of installation standards • Provides team members with technical training and/or mentoring as needed • Provides primary support for reported problems related to software in assigned area of responsibility and related products • Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products • Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to: Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions • Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links • Anticipates, mitigates, identifies, and responds to system performance issues • Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance • Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management • Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts • Participates in Disaster Recovery exercises and planning • Follows change control, incident response, and testing processes • Communicates and enforces, through system procedures, data storage retention policies • Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements • Creates scripts to automate common tasks • Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information • Creates required reports in response to business user needs • Develops, documents, and maintains policies, procedures and associated training plans for systems and/or database administration and appropriate use • Develops reusable assets (templates, tools, etc) for the Managed Services practice • Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship • Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services • Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation • Works with project managers in the development and implementation of project plans and timelines • Complies with all time compliance and time entry guidelines

🎯 Requisitos

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, or related field and 5 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management) • OR 9 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management) • Demonstrated experience with z/OSMF Configuration Assistant • Demonstrated communication and presentation skills • Demonstrated ability to execute tasks associated with customers’ disaster recovery plans • Demonstrated skills in the majority of the following UNIX Systems Services z/OS REXX/CLIST JCL • Demonstrated experience with ISV products including: System Management: Tools for monitoring, managing and optimizing mainframe operations. Security: Solutions for enhancing the security of the mainframe environments Data management: Software for managing, storing and retrieving data efficiently Application Development: Tools that aid in the development, testing, and deployment of mainframe operations Performance Optimization: Products designed to improve the performance and efficiency of the mainframe system. • Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty • Demonstrated ability to acquire further technical skills • Demonstrated verbal and written communication skills • Demonstrated ability to multitask and prioritize workload • Demonstrated customer service skills • Demonstrated ability to investigate problems and utilize problem solving techniques • Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment • Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions • Demonstrated ability to provide guidance and leadership to less experienced technical team members • Demonstrated ability to develop strong customer relationships and trust to secure future business • Demonstrated experience with Software Vendors, i.e. Broadcom, Compuware, BMC, LRS and Syncort, a plus • Demonstrated experience with File Transfer Protocol (FTP)/Secure File Transfer Protocol (SFTP) IP Connectivity, a plus • Managed Services experience, a plus.

🏖️ Benefícios

• Annual bonus target of 10% subject to terms and conditions of plan