Tier 3 Technical Analyst

🕒 3 dias atrás

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CENTEGIX

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔐 Segurança

📚 Educação

⚕️ Seguro de Saúde

💰 Private Equity Round em 2021-08

Security • Education • Healthcare Insurance

A CENTEGIX é uma empresa que oferece soluções inovadoras de segurança projetadas para salvar tempo crítico durante emergências. Suas ofertas incluem uma plataforma de segurança em camadas com botão de pânico móvel, vídeo ativado por incidente, gerenciamento de visitantes, mapeamento de incidentes críticos através do Safety Blueprint, entre outros. Essas soluções são adaptadas para uma variedade de setores, incluindo educação básica (K-12), ensino superior, saúde, indústrias comerciais e segurança pública/governamental. A CENTEGIX foca em aprimorar a conscientização situacional e as capacidades de resposta rápida para proteger e capacitar funcionários e socorristas em situações urgentes.

Descrição

• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies • Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware • Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions • Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference • Use data from devices to identify occurrences rates and patterns • Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions • Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts • Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful

🎯 Requisitos

• Bachelor’s degree in Computer Science, IT, or equivalent experience • 2–4 years of experience in data analysis, data engineering, or QA testing, specifically working with CPE hardware • Proven ability to not just report what the data says, but explain what the data means for the company’s bottom line and customer experience • Proficiency in data visualization tools like Domo, Tableau or Power BI • Strong ability to interpret complex data structures and log files • Familiarity with cloud platforms (AWS, Google Cloud) and big data technologies (Snowflake)

🏖️ Benefícios

• Remote first work environment; we offer workplace flexibility • Fifteen days of PTO plus twelve company holidays • Three days of paid Sick Leave and one floating holiday • Monthly device(s) reimbursement • Up to $2500/year reimbursement for eligible education expenses • We offer a range of Healthcare plans to meet your needs (medical, dental, vision) • 401(k) Plan with 4% employer contribution to help you plan for the future • Employee Referral Bonus • Charitable Program Match