Senior Manager, Quality Assurance

🔥 8 horas atrás

🏰 Missouri – Remoto

🏰 Missouri – Remote

💵 $102.900 - $190.500 / ano

⏰ Tempo Integral

🟠 Sênior

🔧 Engenheiro de QA (Qualidade de Software)

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Centene Corporation

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🛡️ Seguros

💼 Consultoria

🏥 Saúde

Insurance • Consulting • Healthcare

Centene Corporation é uma provedora líder de serviços de saúde patrocinados pelo governo, especializada em oferecer soluções de saúde acessíveis e de alta qualidade. Há mais de 40 anos, a Centene tem se dedicado a transformar a saúde das comunidades, ampliando o acesso a Medicaid, Medicare e ao Health Insurance Marketplace, além de atender comunidades militares por meio do programa TRICARE. Como a maior organização de managed care do Medicaid e participante-chave no Marketplace, a Centene enfatiza a entrega de cuidados de saúde com foco local, combinada a parcerias sólidas com organizações sem fins lucrativos para atender às necessidades únicas de seus membros. A Centene também é comprometida com sustentabilidade corporativa e responsabilidade social, priorizando a gestão ambiental e a governança ética para promover o bem-estar das comunidades que atende.

Descrição

• Manage and improve the quality of departmental interactions, systems, and relevant processes • Drive value for partners while adhering to external compliance requirements • Manage inter-departmental interactions and communicate with senior leadership on quality assurance matters • Enable the ideal customer experience through targeted monitoring and insights-to-action activities • Ensure adherence to regulatory compliance requirements • Identify deficiencies or gaps in testing control effectiveness and operational efficiencies • Develop remediation strategies and performance improvement plans • Report quality assurance performance and effectiveness to functional leadership • Establish performance remediation plans and controls when risk is identified • Oversee quality assurance team KPI metrics and guide improvement plans for operations and processes • Influence inter-departmental collaboration and feedback loops • Mentor quality assurance team members and manage performance, improvement, and career growth • Manage and review training materials and programs for quality assurance team development • Support onboarding, hiring, training, performance, and reward decisions within the quality assurance department • Perform other duties as assigned • Comply with all policies and standards

🎯 Requisitos

• Bachelor's degree and 6+ years of related experience, including prior management experience • Equivalent experience may be acquired through applicable knowledge, duties, scope, and skill reflective of the position level • 3+ years management experience preferred • Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future • Experience managing quality assurance personnel and performance • Knowledge of quality assurance processes, KPI metrics, testing control effectiveness, operational efficiency, remediation, and regulatory compliance • Ability to develop training, onboarding, hiring, performance, and reward strategies • Ability to communicate quality assurance matters to senior leadership

🏖️ Benefícios

• competitive pay • health insurance • 401K • stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules • additional forms of incentives may be included in total compensation