Cyber Insured Support Analyst

🕒 Maio 12

🐊 Florida, New Jersey – Remoto

🐊 Florida – Remote 🏖️ New Jersey – Remote

💵 $54.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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Crum & Forster

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

A Crum & Forster (C&F) é uma das principais empresas nacionais de seguros de propriedades e acidentes, com uma grande e diversificada plataforma de especialidades. Protegemos empresas e organizações da natureza imprevisível do risco, dando-lhes a confiança para enfrentar novos desafios e prosperar no mundo cada vez mais complexo e incerto de hoje. A C&F é focada no cliente, criativa e flexível na entrega de produtos e serviços personalizados. Com uma orgulhosa história que remonta a 1822, a Crum & Forster (C&F) fornece produtos de seguros comerciais padrão e de especialidade através de nossas empresas de seguros de linhas admitidas e excedentes. Com US$ 5,3 bilhões em prêmios emitidos em 2023, a C&F goza de uma classificação de força financeira de "A" (Excelente) pela A.M. Best. A C&F possui um serviço de atendimento ao cliente superior e seus serviços de sinistros e engenharia de riscos são reconhecidos como um dos melhores do setor. Nosso ativo mais valioso são nossas pessoas: mais de 2000 funcionários em locais por todos os Estados Unidos. A empresa está cada vez mais sendo reconhecida como um ótimo lugar para trabalhar, recebendo vários prêmios de ambiente de trabalho e bem-estar, incluindo o prêmio Great Place to Work® de 2024 por nosso foco no funcionário e nosso compromisso firme com a diversidade, equidade e inclusão. A C&F faz parte da Fairfax Financial Holdings Limited, uma holding que, através de suas subsidiárias, está principalmente envolvida em seguros e resseguros de propriedades e acidentes e na gestão de investimentos associada. Nos últimos 38 anos, a Fairfax acumulou prêmios de US$ 258 bilhões e doou mais de US$ 315 milhões desde o início de seu programa de doações em 1991. Para mais informações sobre a Crum & Forster, por favor, visite nosso site: www.cfins.com.

Descrição

• Participate in a 24x7x365 rotating call schedule with the cyber solutions team for the emergency response claims hotline. • Serve as a poised and assured first point of contact for insureds reporting cyber incidents. • Assist and follow up on cyber/privacy control implementations, ensuring follow-up with different insureds. • Engage with insureds via email and phone daily while consistently maintaining a positive, enthusiastic, and customer-focused attitude to ensure exceptional service and satisfaction. • Reach out to new and renewing insureds to offer and coordinate onboarding calls when one has not already been completed and conduct onboarding calls. • Track and conduct Claims Concierge communications, including emails and calls to insureds regarding their claims experience. • Assist with proactive loss mitigation service requests and outreach for insureds as needed. • Provide immediate acknowledgement of incoming emails via the Cyber Solutions shared mailbox from insureds, brokers, underwriting, claims, etc. • Coordinate calls with insureds for Cyber Solutions Team Members, including workshops, renewal preparation, subjectivity calls, vendor coordination, etc. • Assist with security and/or privacy scans, including responding to scan requests, running scans, and providing scan reports and interpretation once available. • Utilize internal tools for daily tracking and documentation purposes. • Data entry as needed. • Keep up to date with cyber threats, priorities of risk, and communicate them to different levels of audiences. • Provide support to the rest of the eRisk team for technical and privacy-related issues. • Help develop internal services and resources to deliver high-impact and cost-effective cybersecurity services and related market advice. • Perform other duties as assigned.

🎯 Requisitos

• College degree and/or 2+ years of equivalent experience in a customer-facing role. • Broad base of knowledge and familiarity with cyber security terminology (e.g., ability to explain what EDR is, and how it’s different from a SIEM or anti-virus, and where it should be used). • Cybersecurity industry certifications strongly preferred. • Confidence and poise when speaking with senior business leaders under very stressful conditions (e.g., an ongoing ransomware attack). • Willingness to periodically be “on call” for incident response triage. • Demonstrated ability to maintain a customer-centric perspective, foster positive relationships, and ensure high levels of client satisfaction. • Strong organizational and time management skills. • Excellent written and verbal communication abilities, with the ability to cut through complicated security and legal jargon to arrive at business and risk considerations. • Ability to manage multiple tasks and priorities simultaneously. • Detail-oriented with a proactive approach to problem-solving. • Comfortable working independently and as part of a team. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), PDF editing, and online collaboration tools. • Familiarity with cyber insurance, or an eagerness to learn.

🏖️ Benefícios

• Competitive compensation package • Generous 401K employer match • Employee Stock Purchase plan with employer matching • Generous Paid Time Off • Excellent benefits that go beyond health, dental & vision. • Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing • A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path • A dynamic, ambitious, fun and exciting work environment • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community