Patient Finance Specialist

🕒 Maio 18

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Charlie Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

⚕️ Seguro de Saúde

🧘 Bem-estar

💰 Seed Round em 2020-06

Healthcare Insurance • Wellness

Charlie Health é um fornecedor de terapia intensiva personalizada e Programas Intensivos Ambulatoriais Virtuais (IOP) voltados para desafios de saúde mental. Eles atendem tanto adolescentes quanto adultos, oferecendo uma abordagem de tratamento abrangente que inclui terapias como Terapia Cognitivo-Comportamental (TCC), Terapia Comportamental Dialética (DBT) e terapia de arte e música, entre outras. A empresa visa fornecer acesso imediato e agendamento flexível para acomodar as necessidades dos pacientes, com foco em várias condições, como ansiedade, depressão, automutilação e transtornos por uso de substâncias. A Charlie Health enfatiza resultados mensuráveis e a conexão com os colegas para promover a cura a longo prazo, com serviços disponíveis em até 24 horas.

Descrição

• Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical • Support client-related requests from the Clinical Care team to improve the patient’s experience • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health • Managing client schedule, scheduling and rescheduling appointments • Complete all documentation in a timely and accurate manner • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.

🎯 Requisitos

• Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys • High school diploma or equivalent • Excellent written and verbal communication skills • Minimum 2 years experience working in a customer/patient success or support role • 1-2 years of Salesforce experience (or equivalent CRM platform) required • 1-2 years of experience using contact center technology • 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus) • Strong ability to multitask and work in a fast-paced environment • Demonstrates a high level of emotional intelligence • Knowledge of HIPAA policies and procedures • Work authorized in the United States and native or bilingual English proficiency • Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)

🏖️ Benefícios

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.