Service Team Coordinator

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $17 - $24 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

ChenMed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1970

⚕️ Seguro de Saúde

🏥 Saúde

💊 Farmacêutico

Healthcare Insurance • Healthcare • Pharmaceuticals

A ChenMed é a principal provedora de cuidados primários dos Estados Unidos, focada em oferecer um atendimento preventivo e VIP para idosos. A empresa prioriza o relacionamento médico-paciente, oferecendo um modelo de atendimento personalizado e intensivo, no qual os médicos gerenciam um número menor de pacientes, melhorando a qualidade do atendimento. Com acesso aos médicos 24 horas por dia, medicações no local e assistência de transporte, a ChenMed busca melhorar os resultados de saúde de populações idosas vulneráveis, enfatizando a prevenção e a construção de relacionamentos na área da saúde.

Descrição

• Receive inbound and make outbound customer service calls related to patient scheduling and general inquiries • Respond to patient inquiries based on the ChenMed core model for care • Escalate issues and concerns as appropriate • Make timely decisions according to department standards, procedures, and policies • Document interactions using web-based technology • Provide prompt and accurate service to maintain business relationships and promote loyalty • Collaborate with team members across multiple departments to promote VIP customer service and patient interactions • Support initiatives and medical centers across ChenMed entities by assisting with key departmental and medical-center business functions • Perform other duties as assigned or modified by the manager

🎯 Requisitos

• High school diploma or GED equivalent required • Minimum of 2 years of customer service experience required, in a call center or similar environment • Experience adhering to KPIs or metrics in a call center environment • Minimum of 1 year of experience in a fast-paced healthcare setting highly preferred • Experience with web-based customer relationship management systems • Competent-level business acuity • Knowledge of general/core job-related functions, practices, processes, procedures, techniques, and methods • Exceptional verbal communication skills, including active listening • Excellent organizational and multitasking skills • Ability to operate successfully in a demanding environment • Proficient keyboarding skills • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook • Competence in other systems required for the position • Availability and willingness to work overtime as requested by leadership and based on business staffing needs • Spoken and written fluency in English; bilingual ability is a plus, with Spanish, Creole, or Vietnamese preferred • Must reside within the Continental United States • Must reside within a US state where the company is established as a legal entity

🏖️ Benefícios

• Great compensation • Comprehensive benefits • Career development and advancement opportunities • Great work-life balance • Opportunities to grow