Insights Analyst, Dispute Experience

🕒 Junho 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $138.000 - $190.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista de Negócios

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Chime

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

💳 Fintech

Fintech

A Chime é uma empresa de tecnologia financeira que oferece uma variedade de serviços bancários por meio de parcerias com The Bancorp Bank, N. A. ou Stride Bank, N. A. , ambos membros do FDIC. Embora a Chime não seja um banco, ela oferece inúmeros produtos financeiros, incluindo banco online, cartão de débito Visa, contas poupança de alto rendimento, cartões de crédito garantidos para construção de crédito e cheque especial sem tarifas com o SpotMe. A empresa também permite que os usuários recebam seus salários até dois dias antes com depósito direto, enviem e recebam dinheiro instantaneamente e façam depósitos em dinheiro sem tarifas em varejistas participantes. A Chime enfatiza a transparência de taxas sem cobranças mensais, sem tarifas de cheque especial e com robustas características de segurança. A Chime não emite talões de cheques pessoais, mas permite aos usuários a capacidade de enviar cheques digitalmente. A empresa é amplamente reconhecida por seu aplicativo de banco móvel fácil de usar e suporte ao cliente.

Descrição

• Translate complex data signals into root-cause narratives and actionable operational or product recommendations. • Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops. • Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops. • Conduct in-depth workflow and lifecycle analyses—such as examining interaction patterns, segment behaviors, and before/after performance changes. • Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools. • Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions. • Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps. • Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions.

🎯 Requisitos

• Bachelor’s degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering) • 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations • Advanced SQL skills (complex joins, window functions, CTEs) • Proficiency in Python or R for experimentation, modeling, and data analysis • Strong understanding of statistics, causal inference, experiment design, and anomaly detection • Experience analyzing automation systems, risk models, or ML-driven workflows is a plus • Experience with BI tools such as Looker or Mode

🏖️ Benefícios

• Health insurance • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • Annual wellness stipend to use towards eligible wellness related expenses • In-person and virtual events to connect with your fellow Chimers • Competitive equity package and bonuses