Senior Manager

🕒 3 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $170.000 - $235.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Chime

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

💳 Fintech

Fintech

A Chime é uma empresa de tecnologia financeira que oferece uma variedade de serviços bancários por meio de parcerias com The Bancorp Bank, N. A. ou Stride Bank, N. A. , ambos membros do FDIC. Embora a Chime não seja um banco, ela oferece inúmeros produtos financeiros, incluindo banco online, cartão de débito Visa, contas poupança de alto rendimento, cartões de crédito garantidos para construção de crédito e cheque especial sem tarifas com o SpotMe. A empresa também permite que os usuários recebam seus salários até dois dias antes com depósito direto, enviem e recebam dinheiro instantaneamente e façam depósitos em dinheiro sem tarifas em varejistas participantes. A Chime enfatiza a transparência de taxas sem cobranças mensais, sem tarifas de cheque especial e com robustas características de segurança. A Chime não emite talões de cheques pessoais, mas permite aos usuários a capacidade de enviar cheques digitalmente. A empresa é amplamente reconhecida por seu aplicativo de banco móvel fácil de usar e suporte ao cliente.

Descrição

• Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents. • Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals. • Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth. • Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes. • Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance. • Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making. • Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement.

🎯 Requisitos

• 7+ years of workforce management experience supporting large-scale customer operations environments. • 3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams. • Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes. • Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners. • Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders. • Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance. • Passion for leveraging AI, automation, predictive analytics, and workforce technologies to modernize workforce management practices and improve decision-making.

🏖️ Benefícios

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress