[Job - 25913] Mid-Level Salesforce Administrator (copy)

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Novembro 13

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CI&T

SiteLinkedInTodas as Vagas

Artificial Intelligence • Cloud Services • SaaS

CI&T é especialista global em transformação tecnológica, ajudando organizações a trilhar sua jornada tecnológica. Com serviços que vão de modernização de aplicações e soluções em cloud a data analytics com IA e experiência do cliente, a CI&T capacita negócios a acelerar o crescimento e maximizar a eficiência operacional. A empresa enfatiza design de produtos digitais, consultoria estratégica e experiências imersivas, assegurando um suporte robusto para empresas de diversos setores.

5001 - 10000 funcionários

Fundada em 1995

🤖 Inteligência Artificial

☁️ SaaS

💰 $5.500.000 Venture Round em 2014-04

Descrição

• Administer and configure Salesforce Service Cloud applications, including managing cases, queues, and service processes. • Utilize Salesforce Flow Builder to automate processes and enhance service delivery. • Create and maintain reports and dashboards to monitor service performance and identify areas for improvement. • Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs. • Manage user access, roles, and profiles, ensuring compliance with Salesforce security best practices. • Provide support and training to end-users to enhance their understanding of Service Cloud functionalities. • Stay updated on Salesforce releases and new features to leverage them for continuous improvement.

🎯 Requisitos

• Proficiency in Salesforce Service Cloud features and capabilities. • Strong experience with Salesforce Flow Builder for process automation. • Solid understanding of Salesforce security model, including roles, profiles, and sharing rules. • Experience with report and dashboard creation in Salesforce. • Familiarity with user management and data management best practices in Salesforce. • Experience with version control systems such as GitHub/Gearset • English - Fluent.

🏖️ Benefícios

• Health and dental insurance • Meal and food allowance • Childcare assistance • Extended paternity leave • Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass; • Profit Sharing and Results Participation (PLR); • Life insurance • Continuous learning platform (CI&T University); • Discount club • Free online platform dedicated to physical, mental, and overall well-being • Pregnancy and responsible parenting course • Partnerships with online learning platforms • Language learning platform • And many more!