Service Network Area Manager

🕒 3 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Cinch Home Services

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

👥 B2C

🏠 Imobiliário

B2C • Real Estate

A Cinch Home Services é uma provedora nacional de garantia residencial que vende contratos de serviço de reparo e substituição para proprietários de imóveis, cobrindo eletrodomésticos e principais sistemas de casa, como aquecimento, refrigeração, elétrica, encanamento, e eletrodomésticos de cozinha e lavanderia. Fundada em 1978, a empresa oferece múltiplos níveis de planos (apenas reparo, reparo + substituição e premier), uma rede nacional de prestadores de serviço selecionados, suporte a reivindicações 24/7, garantia de mão-de-obra por 180 dias, e benefícios como reembolso de dedutível e cobertura para linhas externas e despesas relacionadas a permissões.

Descrição

• Reporting to the Regional General Manager, the Area Manager oversees members of our independent service network. • Continually strive to enhance the talents and service delivery of assigned territories (East, Central and West Region). • Responsible for closely monitoring financials and customer satisfaction in area. • Serves as the primary liaison between Cinch Home Services and independent member network. • Continuously monitors network financials, service delivery, and coverage for assigned territories. • Documents strategic plans to continuously improve metrics related to territory financials and/or service delivery. • Builds, executes, and monitors plans to achieve favorable business results. • Regularly visits/contacts territory service providers with the intention of promoting the business relationship. • Leverages available reporting suite and audits aggregates of claims to identify targets for improvement. • Delivers and attains regular feedback to service providers and process improvement. • Provides sales training on point of need and ancillary service offers. • Acts as a liaison between Cinch Home Services and assigned service providers. • Assists with claims escalations. • Assists with onboarding and initial training of service provider. • Evaluates Service Provider Membership Application to ensure up to date compliance.

🎯 Requisitos

• 4-year degree and/or certification/licensing in a commercial/residential service trade • Aptitude of parts and components within residential HVAC, Plumbing, and/or Electrical systems including price points. • 3+ years previous management experience with an emphasis on business to business relations. • 3+ years leading in a coaching and development environment. • Proven experience in managing or working with field service trades • Ability to review large amounts of data and deduce logical conclusions. • Ability to perform effectively under conditions of variable workload/ priorities. • Ability to express ideas clearly and concisely, both orally and in writing. • Ability to read, understand and summarize contract verbiage such as service provider or home warranty agreements. • Ability to travel 25%+ within assigned area. • Basic PC knowledge, internet usage including proficiency in MS Office applications (Word, Excel, Outlook, Access)

🏖️ Benefícios

• Equal Opportunity Employer • Professional development opportunities