Measurement Success Analyst, Bilingual Spanish/English

🕒 Junho 12

⚜️ Louisiana – Remoto

⚜️ Louisiana – Remote

💵 $48.000 - $54.000 / ano

⏰ Tempo Integral

🟢 Júnior

🧐 Analista

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Cint

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2004

🤝 B2B

☁️ SaaS

💰 Venture Round em 2016-01

Market Research • B2B • SaaS

A Cint é uma plataforma líder global de tecnologia que oferece um mercado abrangente para pesquisas de mercado. A empresa opera o maior mercado de pesquisa programática do mundo, conhecido como Cint Exchange, que conecta pesquisas a milhões de respondentes em 130 países. A Cint oferece serviços como medição de mídia e monetização de audiência, aproveitando tecnologia poderosa para fornecer a empresas orientadas por insights dados acionáveis. Com foco em qualidade e confiança, a Cint utiliza ferramentas avançadas de IA e aprendizado de máquina para garantir a integridade e a precisão dos dados coletados. Atende a uma ampla gama de indústrias, oferecendo ferramentas para medir o impacto da publicidade, conduzir estudos de elevação de marca e otimizar estratégias de marketing em tempo real. A Cint é confiada por milhares de empresas por sua abordagem inovadora de conectar negócios com os participantes de pesquisa certos, de forma eficiente e eficaz.

Descrição

• Support English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products • Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings • Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders • Develop and maintain an up-to-date understanding of product changes and methodology improvements • Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software • Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management • Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally • Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce • Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner • Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations • Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

🎯 Requisitos

• Professional fluency in both English and Spanish is required • Ability to confidently conduct business, lead client conversations, and communicate complex information professionally in both languages • BA/BS degree • Minimum 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions • Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner • Comfort speaking by phone or teleconferencing with clients (Zoom, Google Meet, Teams, etc) • Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP • Advanced problem solving and critical thinking • Strong work ethic with self-motivated mindset and drive to achieve goals • Detail oriented, self-starter who is eager to learn new skills and concepts • An innate sense of accountability • Flexibility in the ever-changing market research technology landscape • Positive attitude with team-player mentality

🏖️ Benefícios

• Medical, Dental, and Vision insurance options to suit you and your family’s needs • 401K with company matching • PTO, unlimited sick days • Remote Work • Paid maternity and paternity leave